Abstract
This chapter examines how GenAI and predictive modelling strategies affect hyper-personalised marketing. Through a comprehensive literature review and case studies, it examines hyper-personalisation's theoretical frameworks, technical infrastructures, and ethical and governance issues. Large language models, generative adversarial networks, and diffusion models combined with advanced predictive analytics allow firms to scale real-time, highly individualised customer experiences. Effective implementation requires sophisticated data architectures, algorithmic transparency, and strong privacy protections. Integration complexity and ethical accountability are major barriers to consumer engagement and conversion, according to the research. Based on these findings, the chapter proposes an integrated framework that combines technological innovation with ethics and customer focus. This research advances marketing theory and provides practical advice for companies using AI-driven hyper-personalisation while maintaining consumer trust and regulatory compliance.

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Abstract
This chapter aims to contribute to the understanding of how artificial intelligence (AI) technologies can promote increased business revenues, cost reductions, and enhanced customer experience, as well as society's well-being in a sustainable way. However, these AI benefits also come with risks and challenges concerning organizations, the environment, customers, and society, which need further investigation. This chapter also examines and discusses how AI can either enable or inhibit the delivery of the goals recognized in the UN 2030 Agenda for Sustainable Business Models Development. In this chapter, the authors conduct a bibliometric review of the emerging literature on artificial intelligence (AI) technolo¬gies implications on sustainable business models (SBM), in the perspective of Sustainable Development Goals (SDGs) and investigate research spanning the areas of AI, and SDGs within the economic group. The authors examine an effective sample of 69 publications from 49 different journals, 225 different institutions, and 47 different countries. On the basis of the bibliometric analysis, this study selected the most significant published sources and examined the changes that have occurred in the conceptual framework of AI and SBM in light of SDGs research. This chapter makes some significant contributions to the literature by presenting a detailed bibliometric analysis of the research on the impacts of AI on SBM, enhancing the understanding of the knowledge structure of this research topic and helping to identify key knowledge gaps and future challenges. © 2024, IGI Global. All rights reserved.

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This chapter aims to discuss about the potential Return on Investment (ROI) measures from Artificial intelligence (AI) investments that business can leverage. It discusses the concepts and describes the dimensions, features and tools of AI investments in Marketing business, to assist the readers to understand about the topic. The authors also describe the major drivers of ROI measures for business applications and discusses the concerns and limitations of tangible measures. So, this document contributes to the literature on ROI (in)tangibles measures that leverage AI investments and features issues in digital marketing, at large and potentially offers a theoretical grounding for many empirical and theoretical future studies. © 2025 by IGI Global Scientific Publishing. All rights reserved.

Abstract
The recent pandemic crisis has greatly impacted startups, and some changes are expected to be long-lasting. Small businesses usually have fewer resources and are more vulnerable to losing customers and investors, especially during crises. This study investigates how startups’ business processes were affected and how entrepreneurs managed this sudden change brought by the COVID-19 outbreak. Data were analyzed using qualitative research methods through in-depth interviews with the co-founders of eighteen startups. Results show that the three core business processes affected by the COVID-19 crisis were marketing and sales, logistics and operations, and organizational support. The way to succeed is to be flexible, agile, and adaptable, with technological knowledge focusing on digital channels to find novel opportunities and innovate. Additionally, resilience, self-improvement, education, technology readiness and adoption, close relationship with customers and other stakeholders, and incubation experience seem to shield startups against pandemic crisis outbreaks.