Armando Dauer

Abstract
The concept of Demand Responsive Transport (DRT) has been around for more than 40 years and is a promising mobility alternative when traditional public transport proves inadequate in terms of its effectiveness or efficiency, as is the case of low-density areas. DRT systems have a wide range of operational configurations, being highly adaptable to different contexts and environments. Therefore, the design of a DRT mobility solution can become a quite complex and challenging problem. To assist in the design of DRTs, this paper aims to present a comprehensive classification of DRT features and to identify some common design choices in different operational scenarios. The proposed classification is based on a review of reports from available literature and previous European DRT projects. In addition, an analysis of the most usual configurations for different purposes and scenarios is presented. In this research, the operational, demand, and administrative characteristics of DRTs are addressed. Demand aspects encompass features that directly influence trip demand, such as service areas, target passengers, and hours of operation. Operational features include characteristics that will affect daily operations as the type of stops, frequency of the operation, booking methodology, vehicle route, pick-up and drop-off locations, and the vehicle type used. Administrative characteristics address the relationship between consumers and the system, such as the purpose of the system, fares, visual identification of stops, and booking methods. Regarding the usual design choices, our survey shows that rural DRTs are primarily oriented to serve populations in need in low-density areas and to complement existing PT gaps, while urban DRTs are mainly viewed as a mobility alternative to fill existing PT gaps. Defining design patterns for peri-urban and multi-area DRTs presents challenges due to their transitional nature, thus combining attributes of both rural and urban systems.