Cookies Policy
The website need some cookies and similar means to function. If you permit us, we will use those means to collect data on your visits for aggregated statistics to improve our service. Find out More
Accept Reject
  • Menu
About

About

Autora do livro "Supply Chain Social Sustainability for Manufacturing" (destacado pela Springer Nature, em dezembro de 2020, como sendo uma das publicações que abordam um ou mais objetivos para o desenvolvimento sustentável (ODS) com maior número de downloads em 2020). Autora de várias publicações em revistas científicas internacionais, como International Journal of Production Economics, Journal of Cleaner Production, Sustainability, Scientometrics e Informetrics. O artigo "Enhancing supply chain performance through supplier social sustainability: An emerging economy perspective", escrito em colaboração com Mani Venkatesh e Angappa Gunasekaran e publicado no International Journal of Production Economics, encontra-se destacado na base de dados Web of Science como um artigo "Highly Cited in Field". Diretora do Mestrado em Gestão Comercial da FEP.UPorto. Docente de cursos e unidades curriculares nas áreas de Gestão das operações, Gestão da cadeia logística, Investigação operacional, Análise multivariada de dados, Gestão da qualidade, Gestão e melhoria contínua (foco: Kaizen, Lean, Six Sigma e Lean Six Sigma), Responsabilidade Social e Relato de Sustentabilidade. Doutoramento e licenciatura em Eng. Eletrotécnica e de Computadores pela FEUP, em 2004 e 1996, respetivamente. Prémios Fundação Eng. António Almeida e Eng. Cristiano Spratley em 1997. MBA em Gestão, ramo de Estratégia Empresarial, pela Faculdade de Economia da Universidade de Coimbra, em 2007. Interesses de investigação: sustainable supply chain management/ operations, responsible consumption, e-consumers e e-commerce, Corporate Social Responsibility disclosure, Lean Six Sigma/ Continuous Improvement, Scientometrics.

Interest
Topics
Details

Details

  • Name

    Catarina Delgado
  • Role

    External Research Collaborator
  • Since

    01st August 2013
001
Publications

2024

Brand Love, Attitude, and Environmental Cause Knowledge: Sustainable Blue Jeans Consumer Behavior

Authors
Magano J.; Brandão T.; Delgado C.; Vale V.;

Publication
Sustainability (Switzerland)

Abstract
A blue jeans brand committed to the environmental cause could position itself as unique and socially responsible and attract environmentally driven consumers. This research study examines the relationship between brand love and consumers’ environmental cause knowledge and their willingness to recommend and pay a premium for sustainable blue jeans. To this end, this cross-sectional study comprises a snowball convenience sample of 978 Portuguese respondents, whose data were collected from December 2022 to January 2023. Positive associations between self-expression, brand love, loyalty, environmental cause knowledge, positive word-of-mouth, and willingness to pay a premium for sustainable blue jeans stand out. There are differences in the willingness to pay a premium among generations, education levels, and consumers who are aware of sustainable line extensions and those who are not. The results may be helpful for brands, suggesting their communication should focus on creating increased proximity to consumers by enhancing their values and seeking to link their brands to intrinsic benefits and environmental stakes. This is the first study to incorporate knowledge of the environmental cause into a model linking brand love, brand loyalty, positive word-of-mouth, and willingness to pay a premium for sustainable blue jeans.

2024

Interferência dos periódicos da área de gestão na determinação das publicações historicamente mais influentes da Ciência da Informação e Biblioteconomia - Interference of the management area journals in determining the historically most influential publications in Information Science and Library Science - Interferencia de las revistas del área de gestión en la determinación de las publicaciones históricamente más influyentes en Ciencias de la Información y Biblioteconomía

Authors
Pech, G; Delgado, C;

Publication
Informação & Informação

Abstract
Objetivo: descobrir a razão pela qual resultados inesperados foram gerados na determinação das publicações historicamente mais influentes (landmarks) de Ciência da Informação e Biblioteconomia (CI&B) da Web of Science (WoS). Metodologia: Recuperamos dados de todos os artigos e revisões do CI&B, do período 1980-2017 (N=93.330), identificamos e analisamos as áreas de periódicos dos artigos que citaram os landmarks. Resultados: Mostramos que os periódicos que mais citam os dois primeiros landmarks da CI&B são da área de Gestão, Negócios e Sistemas de Informação. Mostramos também que cinco dos dez primeiros landmarks possuem conteúdos fortemente voltados para Gestão, Sociologia, Marketing, Comunicação e Sistemas de Informação e que só aparecem como landmarks da CI&B porque são citados por periódicos da área de Gestão, categorizados no WoS, também, como CI&B. No caso da área “Métricas da Informação”, o resultado revela publicações reconhecidas na literatura como cruciais. Conclusões: Quando se desenvolve um estudo de uma área de pesquisa utilizando a categorização da WoS como base para a amostra, outra área pode interferir neste estudo, produzindo resultados inconsistentes. A análise da categorização dos periódicos, conforme realizada por este estudo, é fundamental para avaliar corretamente o impacto de um artigo, pois as métricas de produção utilizadas na avaliação acadêmica precisam ser normalizadas por área.

2024

A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study

Authors
Pires, PB; Prisco, M; Delgado, C; Santos, JD;

Publication
JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH

Abstract
This study aimed to identify the constructs related to customer experience that underpin e-commerce, as well as their interconnections, to develop a comprehensive conceptual model based on theories-in-use. A quantitative approach was employed through a survey of 441 respondents. Data analysis was conducted using partial least squares structural equation modeling. The research findings revealed that there are a total of 11 constructs: customer experience, customer satisfaction, customer loyalty, word-of-mouth, trust, perceived risk, security and privacy, web content, perceived price, perceived value, and service quality. Furthermore, twelve relationships were established between these constructs, which led to the development of a holistic conceptual model. The identified constructs and the relationships between them are hierarchized, which has practical implications for businesses. It allows them to concentrate on operational activities and formulate and implement strategies that are valued by consumers and supported by empirical evidence. The originality and value of this research lie in the conception and development of a comprehensive e-commerce model, which includes eleven constructs and twelve relationships. It also highlights the pivotal role of the customer experience.

2024

Sustainable Fashion: Conceptualization, Purchase Determinants, and Willingness to Pay More

Authors
Pires, PB; Morais, C; Delgado, CJM; Santos, JD;

Publication
ADMINISTRATIVE SCIENCES

Abstract
The concept of sustainable fashion is becoming more relevant in today's society. The purpose of this research is to identify the determinants of the purchase intention of sustainable fashion, and the relationship between price and the purchase of sustainable fashion. A questionnaire was administered, which made it possible to define the concept of sustainable fashion, to use PLS-SEM to identify the determinants, and to apply linear regression models and t-tests of two independent samples (two-tailed test). The concept of sustainable fashion comprises the dimensions of manufacturing with a reduced environmental impact, consuming second-hand fashion products, manufacturing in an environmentally friendly way, reusing fashion products, manufacturing to last longer, manufacturing according to fair trade principles, using recycled materials, and manufacturing from organic materials. The PLS-SEM results show that purchase intention is determined by consumer knowledge, environmental beliefs, and willingness to pay more. The research also revealed that there is a non-linear (quadratic or exponential) relationship between the price of the product and the price increase that consumers are willing to pay and that they value the dimensions of sustainable fashion differently. The purchase intention determinants of consumers and non-consumers of sustainable fashion are identical, yet the dimensions of sustainable fashion are valued differently by each group.

2024

Buying Consideration Drivers of Environmentally Friendly Cosmetics

Authors
Rodrigues, AC; Pires, PB; Delgado, C; Santos, JD;

Publication
Springer Proceedings in Earth and Environmental Sciences

Abstract
Considering the beauty industry’s potential for further expansion and the mismatch between the attitudes of consumers and their buying behavior, brands should comprehend the factors that influence consumers’ intention to purchase environmentally friendly cosmetics. As such, the present study examined what encourages consumers of environmentally friendly cosmetics to choose these products. To answer the main objective of the work, the elaborated literature review aimed at identifying the factors that influence the buying of environmentally friendly cosmetics. Thus, the following were found: environmental consciousness, certification labels, brand trust, quality expectation, lifestyle, advertising, willingness to pay the price, ethical concerns and social and financial equity, physical health considerations, and knowledge of the product. The study was conducted using exploratory research with a qualitative approach. Data was collected from eight interviews, and it was identified that factors such as environmental consciousness, lifestyle, willingness to pay the price, quality expectations, ethical concerns and social and financial equity, as well as physical health considerations and knowledge of the product are the most significant determinants in the intention to buying environmentally friendly cosmetics. One of the aims of the investigation was to distinguish between the notions of green, traditional, organic, and natural cosmetics. As a result, it was found that there is a lack of clarification of the green cosmetic concept in literature, as well as a lack of standardization of criteria used by multiple systems to define different cosmetics. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Supervised
thesis

2019

Modelos de Negócio na era da Economia de Partilha Um caso aplicado à Uber Freight

Author
Cidália Manuela Gomes Neto

Institution
UP-FEP

2019

Análise do Efeito ‘Inverted Hockey Stick’ na Indústria Europeia e da sua Relação com as Políticas de Incentivos e Abordagem Lean.

Author
Nuno Filipe Teixeira Guedes Vieira

Institution
UP-FEP

2019

Economia Circular no setor dos manuais escolares em Portugal – um estudo exploratório das percepções e motivações dos consumidores

Author
Helena Bugalho Lei

Institution
UP-FEP

2019

Melhoria Contínua e Responsabilidade Social nas organizações - Uma análise exploratória da divulgação voluntária de informação

Author
Diogo Augusto Rebelo Pereira Marquez

Institution
UP-FEP

2019

Determinantes na opção pela aquisição de automóveis elétricos em Portugal

Author
José Luís Duarte Miranda

Institution
UP-FEP