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Publications

Publications by HumanISE

2024

Strengthening the Resilience and Perseverance of Rural Accommodation Enterprises in the Iberian Depopulated Areas through Enterprise Architecture

Authors
Silveira, RA; Mamede, HS;

Publication
SUSTAINABILITY

Abstract
The research objective of this work is to develop and evaluate an enterprise architecture for rural accommodation in the Iberian Peninsula that responds to the demand of the remote labor market. Through an extensive literature review and the application of ArchiMate modeling, this study focuses on providing an enterprise architecture that promotes business resilience and environmental sustainability and boosts the local economy. The proposed enterprise architecture is remotely evaluated by experts, highlighting potential benefits, challenges, and areas for improvement. The results show that the proposed enterprise architecture has the potential to improve the long-term success of rural lodging businesses, enhance the customer experience, promote sustainability, and contribute to economic growth in rural areas through value exchange among stakeholders. The ArchiMate model provides a holistic perspective on stakeholder interactions and interoperability across all functional business areas: Customer Service, Product Management, Omnichannel Commerce, Human Resources, Business Strategy, Marketing, and Sustainability Management. The idea is to empower rural lodging businesses to create a better customer experience, achieve energy and environmental efficiency, contribute to local development, respond quickly to regulatory changes and compliance, and develop new revenue streams. The main goal is to improve offers, mitigate seasonal effects, and reverse the continuous cycle of decline in areas with low population density. Therefore, this ArchiMate modeling can be the initial basis for the digitization or expansion of the rural lodging industry in other geographies.

2024

Creating learning organizations through digital transformation

Authors
Mamede, S; Santos, A;

Publication
Creating Learning Organizations Through Digital Transformation

Abstract
Organizations find themselves at a pivotal crossroads in an era propelled by the sweeping tide of digital transformation, where the wake of the COVID-19 pandemic has reshaped the global landscape. Within these novel contexts, the imperative to cultivate Learning Organizations (LOs) has emerged as a beacon of adaptability and progress. Creating Learning Organizations Through Digital Transformation weaves the fabric of LOs within the digital tapestry, where minds perpetually expand, and learning begets learning. This journey hinges on the synergy of knowledge and digital prowess, as LOs harness data and digital content with finesse. From immersive learning to artificial intelligence, these technological frontiers reshape learning, spurring change. Unveiling the core concepts, implementations, and global impacts of LOs, this book is a compass for academics, researchers, and practitioners. It deciphers people capacities, digital contents, learning technologies, and evaluation, nurturing the symbiotic relationship between learning and transformation. Creating Learning Organizations Through Digital Transformation is the scholarly guidepost in a swiftly evolving landscape. It beckons to those attuned to academia and those shaping real-world organizations, resonating with the pursuit of knowledge in an era of unceasing change. © 2024 by IGI Global. All rights reserved.

2024

The Relationship Between Digital Literacy and Digital Transformation in Portuguese Local Public Administration: Is There a Need for an Explanatory Model?

Authors
Arnaud, J; Mamede, HS; Branco, F;

Publication
INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 3, WORLDCIST 2023

Abstract
We cannot neglect digital literacy because it is undeniable how much technology is part of our lives. Ignoring it and the tools and services it provides us, which greatly facilitate the human experience, is simply a mistake. Recognising the importance of digital literacy, primarily due to the digital transformation in Portugal, it will be necessary to have technological skills to overcome some limitations. Information and Communication Technologies are seen in this environment as a factor that can contribute, on a large scale, to the inclusion of individuals with a digital literacy deficit, both in the Portuguese Local Public Administration and in society in general. The growth of digital transformation causes almost all jobs to need digital skills and participation in society. It takes digitally intelligent employees who know not only to use but also innovate and lead to new technologies because digital transformation may not be successful without that capacity. Thus, it is pertinent to develop, propose and validate an explanatory model that improves the relationship between digital transformation in Portuguese Local Public Administration and the digital literacy of its employees.

2024

SMEs Recruitment Processes Supported by Artificial Intelligence: A Position Paper

Authors
Trovão, H; Mamede, HS; Trigo, P; Santos, V;

Publication
Lecture Notes in Networks and Systems

Abstract
Human resources play a crucial role in the success of small- and medium-sized enterprises (SMEs), and in today’s competitive recruitment landscape, leveraging technology can be instrumental in enhancing these processes. Organizations and HR departments increasingly adopt artificial intelligence solutions to streamline recruitment and selection procedures. By doing so, SMEs can improve operational efficiency while enabling human resource (HR) specialists to focus on crucial tasks, enhancing candidate experience throughout the recruitment process. However, adopting artificial intelligence (AI) in recruitment remains limited among SMEs. We can attribute this to various factors, including a need for more capacity among SME managers to evaluate and leverage AI’s potential and concerns related to costs and risks associated with its implementation. Given that SMEs constitute 90% of businesses and contribute over 50% of global employment, it is crucial to address this issue and research ways to enhance recruitment processes specifically tailored for SMEs. Our research aims to explore the benefits, challenges, and necessary organizational resources for SMEs to adopt AI effectively in recruitment processes. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.

2024

The relationship between digital transformation and digital literacy - an explanatory model: Systematic literature review

Authors
Arnaud, J; São Mamede, H; Branco, F;

Publication
F1000Research

Abstract
Digital transformation has been one of the main trends in organizations in recent years, and digital literacy is a critical factor in the success of this transformation. Digital transformation involves the use of digital technologies to improve an organization’s processes, products, and services. For this transformation to be successful, it is necessary for employees to have knowledge of and skills in digital technologies. Digital literacy allows employees to understand technologies and their applications, know how to use them efficiently and safely, evaluate and select the most appropriate digital tools for each task, and be prepared to deal with problems and challenges that arise in the digital environment. Thus, this study is relevant because it seeks to understand how digital literacy can impact Digital Transformation in organizations and, through the construction of an explanatory model, allows the identification of variables that influence this relationship by developing strategies to improve the digital literacy of employees in organizations.

2024

Business Process Automation in SMEs: A Systematic Literature Review

Authors
Moreira, S; Mamede, HS; Santos, A;

Publication
IEEE ACCESS

Abstract
Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review (SLR) is a unique study that covers all the environmental variables for applying automation in business processes.

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