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Publications

Publications by Ramiro Gonçalves

2022

e-Marketing Influence on Rural Tourism Destination Sustainability: A Conceptual Approach

Authors
Rodrigues, S; Correia, R; Goncalves, R; Branco, F; Martins, J;

Publication
INFORMATION SYSTEMS AND TECHNOLOGIES, WORLDCIST 2022, VOL 3

Abstract
As the demand for rural tourism destinations increases, the relevancy of the tourism sector to the overall destination sustainability becomes even more significant, and the existing tourism operators transition their marketing initiatives to a digital nature, it is critical to understand how the global quality of the implemented e-marketing initiatives are impacting rural destinations image and brand equity, how they trigger tourists' intention to visit, and as a consequence foster overall destination sustainability. Hence, a novel conceptual model, drawn on Delone & McLean Information Systems Success model, Tan & Wu model on the relations between destination image and future visit behavior, and on the overall brand equity context presented by Verma, is proposed and the multiple implications on the presented artefact are discussed.

2021

Prediction of bank frauds by SMS or voice, from cell phone data analysis: A Systematic Literature Review

Authors
Cossa, OF; Sousa, N; Goncalves, R; Martins, J; Branco, F;

Publication
PROCEEDINGS OF 2021 16TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI'2021)

Abstract
In recent years there has been a marked increase in bank fraud by SMS (Short Messaging System) and voice. One of the factors contributing to increase in cases of SMS fraud is the low cost of acquiring large volumes of messages, the reliability (the message will reach the recipient) and the fact that it does not need the Internet to reach the victim. In relation to financial fraud by voice, these can be used to persuade victims to make bank transfers to fraudulent accounts, with the promise of receiving large sums in prizes. The prevention of these types of fraud is not a trivial task, as it requires the application of appropriate techniques and methods depending on their nature. This article presents a Systematic Literature Review (SLR) from 2015 to 2020, with the aim of analyzing the state of the art on bank frauds committed by SMS or voice. The SLR allowed the identification of the most common types of bank fraud by SMS or voice, and the respective detection techniques.

2021

Web Accessibility on Online Platforms for the Tourism Sector in Portugal

Authors
Branco, F; Pereira, L; Goncalves, R; Martins, J;

Publication
PROCEEDINGS OF 2021 16TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI'2021)

Abstract
Information and communication technologies provide their users with permanent global connectivity through a wide range of devices and with the Internet as their main support. Currently assuming a very significant economic relevance for a considerable group of countries, the Tourism sector is in the mindset of a digital transformation, in the scope of which a good part of its services is evolving towards ICT and Internet supported versions. In this context, the assurance of universal access to websites (Web accessibility) that support the businesses of organizations in this sector gains special relevance. This article presents an analysis at the level of Web accessibility of 240 websites directly related to the tourism sector, using TAW - Test de Acessibilidad Web evaluation tool. Despite the growing concern to provide more and more inclusive means, the overwhelming majority of websites did not reach the minimum level of accessibility, thus not assuring properly functional access for those who have a disability or limitation.

2022

Digital Ecosystem Model for GIAHS: The Barroso Agro-Sylvo-Pastoral System

Authors
Martins, J; Goncalves, C; Silva, J; Goncalves, R; Branco, F;

Publication
SUSTAINABILITY

Abstract
Globally Important Agricultural Heritage Systems (GIAHS) territories are highly relevant to achieving sustainable lifestyles with human subsistence in balance with the ecosystem. The Barroso agro-sylvo-pastoral system is a clear example of this alignment between existing society, nature and natural resources, the environment, landscapes, and contextual heritage. Moreover, the sustainable use of existing natural resources, excellent environmental conditions, and breath-taking untouched landscapes represent a truly relevant factor towards the development of a region economy that is still greatly influenced by an engraved cultural, patrimonial, and agricultural heritage. Given the GIAHS classification attributed to that territory, the need arises to guarantee the existing environmental conditions. This context will allow the maintenance of the GIAHS classification, ensuring the quality of life in the region and stimulating its socio-economic development and overall sustainability. The present article describes a proposal for a digital ecosystem model aimed at the Barroso GIAHS, composed of four main functional hubs that actively interact with each other: smart environment, smart government, smart economy, and smart people. Based on wireless sensor networks, IoT, artificial intelligence, data analytics, and other technological solutions, this solution will allow real-time control of the territory's environmental conditions and develop more efficient and well-supported management and governance.

2021

EN 301 549: Parameter decoding, evolution and translation into European Portuguese - Steps towards the creation of a tool for the application of ICT accessibility requirements in public procurement

Authors
Martins, M; Godinho, F; Goncalves, P; Goncalves, R;

Publication
2021 8TH INTERNATIONAL CONFERENCE ON ICT & ACCESSIBILITY (ICTA)

Abstract
Legislation on Information and Communication Technologies (ICT) accessibility is not new and therefore there are many national and international initiatives in place, although very web-focused. We are now on the threshold of a more comprehensive approach in the field of ICT. The European Standard EN 301 549 specifies the accessibility requirements for public procurement of ICT products and services in Europe. This study focuses both on the parameter decoding and the evolution of the European standard EN 301 549, and the translation process into European Portuguese. These were some of the steps considered for the creation of ICT Accessibility Requirements Tool (FRATIC, Ferramenta de Requisitos de Acessibilidade para TIC), designed and developed within the framework of the research under which this study falls, in order to simplify the enforcement of EN 301 549 in public procurement procedures in Portugal.

2021

Health Sector Web Accessibility

Authors
Nogueira, L; Goncalves, R;

Publication
PROCEEDINGS OF 2021 16TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI'2021)

Abstract
This article presents a study on web accessibility in the health sector in Portugal. For this, 253 pages were automatically analyzed, among the various health actors: public and private institutions, health subsystems, insurance companies, pharmacies, pharmacists and informational websites. Following the Web Content Accessibility Guidelines 2.1, we seek to understand the importance and potential of accessibility today, particularly in the health sector. Once the main errors have been identified, improvements and clues for future work are pointed out.

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