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Publications

Publications by Teresa Galvão

2016

The Assessment of Municipal Services: Environmental Efficiency of Buildings Construction

Authors
Horta, IM; Camanho, AS; Dias, TG; Niza, S;

Publication
EXPLORING SERVICES SCIENCE (IESS 2016)

Abstract
This paper develops an innovative methodology to assess municipal performance concerning the environmental efficiency of new buildings construction, focusing on the consumption of different types of materials. This study aims to support local governments in the definition of policies for improvements in service provision based on the results of a benchmarking study. The methodology developed includes two stages. The first step concerns the evaluation of municipal environmental efficiency using Data Envelopment Analysis and the identification of factors that may explain different levels of performance. The second step enables the classification of municipalities in terms of the efforts required to achieve environmental efficiency. For this purpose, we used clustering analysis, namely the k-means algorithm. To illustrate the methodology developed, we analyzed the data of the major materials used in the construction of new buildings (metals, non-metallic minerals, fossil fuels, and biomass) in the municipalities of Lisbon metropolitan area between 2003 and 2009. The study revealed that the environmental efficiency of new buildings construction varies considerably among municipalities, suggesting a high potential for performance improvement.

2016

VUMO: Towards an Ontology of Urban Mobility Events for Supporting Semi-Automatic Visualization Tools

Authors
Sobral, T; Galvao, T; Borges, J;

Publication
2016 IEEE 19TH INTERNATIONAL CONFERENCE ON INTELLIGENT TRANSPORTATION SYSTEMS (ITSC)

Abstract
This paper introduces VUMO, a visualization-oriented ontology that formalizes the knowledge about urban mobility events (e.g. ridership and travel intentions) and visualization techniques. It focuses on serving as a foundation for the development of semi-automatic visualization tools, while also facilitating the process of data integration. The ontology allows techniques to be characterized with human perception factors, so they can be considered when automatically infering recommended techniques for a dataset. The ultimate goal is to benefit transportation decision makers and foster the development of semantically rich visualization techniques. We propose a structured visualization workflow based on VUMO, and apply it to the development of a prototype featuring real data extracted from a journey planner mobile application.

2013

Assessing contextual mood in public transport: A pilot study

Authors
Costa, PM; Pitt, J; Galvao, T; Falcao E Cunha, J;

Publication
MobileHCI 2013 - Proceedings of the 15th International Conference on Human-Computer Interaction with Mobile Devices and Services

Abstract
In recent years, the technological developments in mobile and communication networks have paved the way for smart environments, whose final goal is to provide users with enhanced experiences. The measure of user experience satisfaction, or quality of experience, may be defined as an affective state in response to a service. Thus, an experiment was devised to explore the relationship between users' affective state and their context, for assessing quality of experience in urban public transport services. A pilot study, conducted to evaluate the feasibility and requirements of such an experiment is presented, leading to a large scale field study. © 2013 Authors.

2013

Benchmarking countries' environmental performance

Authors
Zanella, A; Camanho, AS; Dias, TG;

Publication
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY

Abstract
Environmental performance assessments are often conducted using environmental indicators. Although these indicators provide a starting point for performance assessments, they do not provide guidelines that countries should follow to improve performance. This paper develops an enhanced Data Envelopment Analysis (DEA) model that provides a single summary measure of countries' environmental performance, based on the aggregation of the indicators that underlie the estimation of the Environmental Performance Index (EPI). The DEA model used is based on a novel specification of weight restrictions. The main contribution of the methodology used in this paper is to enable benchmarking in such a way that it becomes possible to identify the strengths and weaknesses of each country, as well as the peers with similar features to the country under assessment. These peers provide examples of good environmental practices that countries with worse performance should follow to improve performance. Journal of the Operational Research Society (2013) 64, 426-438. doi:10.1057/jors.2012.62 Published online 16 May 2012

2017

Evaluation of an integrated mobile payment, route planner and social network solution for public transport

Authors
Ferreira, MC; Fontes, T; Costa, V; Dias, TG; Borges, JL; Falcao e Cunha, JFE;

Publication
3RD CONFERENCE ON SUSTAINABLE URBAN MOBILITY (3RD CSUM 2016)

Abstract
The proliferation of new technologies is revolutionizing the public transport sector, allowing Operators to replace complex and expensive infrastructures by travellers' mobile devices and online management channels and platforms. This paper aims to present the Seamless Mobility platform, a disruptive solution based on these new channels, which main goal is to facilitate and promote public transport usage for travellers, as well as reducing operational costs for public transport companies. The Seamless Mobility platform integrates three main components: (i) mobile payments, (ii) route planner, and (iii) social network. The payment component is based on the pay-as-you-go concept with check-in and check-out requiring the reading of the corresponding QR Code station. The route planner combines information from published schedules with real-time information to identify the nearest stops, the next departures, or the best route for a scheduled trip. The social network component allows real time sharing among travellers of public transport information, related to several aspects of the service (e.g. noise, skilfulness of drivers). To test the concept, a mobile application, called OneRide, was developed. This application was tested by users in real environment, in the city of Porto, Portugal. The results show that users considered the system extremely useful, since it is more convenient than traditional systems. It was also clear that users valued the integration of additional and complementary services with mobile payments, such as information about their journey, maps and schedules. Regarding the social component some users found it difficult to understand the concept, but once they understood they considered it very useful. The use of the QR Codes to perform the payment has shown to be one of the main challenges to be addressed, since lighting conditions, position and distance to the QR Code influences the reading process. (C) 2017 The Authors. Published by Elsevier B.V.

2017

Mobile payments adoption in public transport

Authors
Fontes, T; Costa, V; Ferreira, MC; Li, SX; Zhao, PJ; Dias, TG;

Publication
3RD CONFERENCE ON SUSTAINABLE URBAN MOBILITY (3RD CSUM 2016)

Abstract
Nowadays, mobile phones are ubiquitous systems of our society. Nevertheless, the adoption of this technology to perform mobile payments, namely in public transport, was only implemented in a few number of transport networks. Thus, this paper aims to understand which are the main factors that may influence the adoption of mobile payments in public transport. For this purpose, a survey was applied to different groups of population. The study was conducted on the public transport networks of a medium-sized metropolitan area (Oporto-Portugal) and of a big-sized metropolitan area (Beijing-China). The evaluation results of the current services of purchase and validation of public transport tickets almost never show significant statistical differences (p>0.05) for the traditional variables used by the literature. This is particularly true for age. Nevertheless, some mobility factors can sometimes play an important role in the assessment of ticketing systems. Moreover, although the high differences between the ticketing systems in both cities, Chinese and Portuguese have a similar opinion about the systems implemented in their cities. Still, Chinese reveal a higher motivation to adopt the new ticketing system. In general, such system is greatly accepted by the respondents and the potential market is expected to be high (30-68%). Although this technology cannot replace the traditional systems, it can contribute to increasing the overall efficiency of the transport networks. The improvement of the passengers' appraisal, the reduction of operational and the maintenance costs of transport operators are the network impacts most expected. Convenience and time saving are the main advantages mentioned while questions about privacy, interaction and reliability are stated as the main concerns to adopt it. (C) 2017 The Authors. Published by Elsevier B.V.

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