Abstract
This review is an analysis of the literature on public transport and mobile ticketing systems and their gamification. The review is divided into three main topics: (i) Behavioral Change in relation to Public Transport, (ii) Gamification, and (iii) Gamification in Public Transport and Mobile Ticketing. This study shows the diversity of the theme of gamification applied to the transport sector and demonstrates its potential to attract and retain more customers for more sustainable means of transport. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Abstract
The aim of this work is to determine, based on a market research, the level of passenger satisfaction with public transport services, in order to support better marketing decisions. This survey involves dimensions such as the level of satisfaction with timetables and frequency, vehicle conditions, driver attitudes and behavior, fares and information made available to passengers. The study was applied to the case of public transport in the Porto Metropolitan Area, Portugal, and aims to help define recommendations to improve the quality of service and define more effective marketing strategies. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Abstract
Societies throughout today’s global village are increasingly aware of the social injustices that minorities face, and immigrants are no exception. Combined with the lack of adaptation resources and the prejudice of non-migrant residents, immigrants may feel powerless in foreign places as they try to find comfort and security in new and unfamiliar environments. It is increasingly urgent to address immigrant issues, considering the crucial role of enhancing diversity, combating prejudice, and raising awareness of minority experiences. This systematic literature review investigates the innovative use of gamification in exploring and addressing the experiences and issues immigrants face. The review follows the PRISMA statement guidelines and checklist. Scopus, CINAHL, and Medline databases were searched, resulting in 17 relevant articles that were carefully analyzed. This research highlights the diverse applications of gamification in studying immigrant experiences via role-playing, interactive storytelling, and empathy-building simulations. This work explores the potential of gamified interventions in addressing pressing issues immigrants face and assesses their effectiveness in fostering empathy and intercultural communication. It also identifies gaps in the existing information sciences literature and proposes directions for future research. In conclusion, this review sheds light on the emerging field of gamification in immigration studies and games studies in the information sciences, providing valuable insights for scholars, policymakers, and practitioners working with immigrant communities worldwide.

Abstract
With the increasing popularity of social media platforms like Instagram, there is a growing need for effective methods to detect and analyze abnormal actions in user-generated content. Deep learning is part of a broader family of machine learning methods based on artificial neural networks with representation learning that can learn complex patterns. This article proposes a novel deep learning approach for detecting abnormal actions in social media clips, focusing on behavioural change analysis. The approach uses a combination of Deep Learning and textural, statistical, and edge features for semantic action detection in video clips. The local gradient of video frames, time difference, and Sobel and Canny edge detectors are among the operators used in the proposed method. The method was evaluated on a large dataset of Instagram and Telegram clips and demonstrated its effectiveness in detecting abnormal actions with about 86% of accuracy. The results demonstrate the applicability of deep learning-based systems in detecting abnormal actions in social media clips. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Abstract
In recent years, social media platforms have become an essential source of information. Therefore, with their increasing popularity, there is a growing need for effective methods for detecting and analyzing their content in real time. Deep learning is a machine learning technique that teaches computers to understand complex patterns. Deep learning techniques are promising for analyzing acoustic signals from social media posts. In this article, a novel deep learning approach is proposed for socially contextualized event detection based on acoustic signals. The approach integrates the power of deep learning and meaningful features such as Mel frequency cepstral coefficients. To evaluate the effectiveness of the proposed method, it was applied to a real dataset collected from social protests in Iran. The results show that the proposed system can find a protester’s clip with an accuracy of approximately 82.57%. Thus, the proposed approach has the potential to significantly improve the accuracy of systems for filtering social media posts. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Abstract
Recent advancements in digital technology have significantly impacted healthcare, with the rise of chatbots as a promising avenue for healthcare services. These chatbots aim to provide prevention, diagnosis, and treatment services, thereby reducing the workload on medical professionals. Despite this trend, limited research has explored the variables influencing user experiences in the design of healthcare chatbots. While the impact of visual representation within chatbot systems is recognized, existing studies have primarily focused on efficiency and accuracy, neglecting graphical interfaces and non-verbal visual communication tools. This research aims to delve into user experience aspects of symptom checker chatbots, including identity design, interface layout, and visual communication mechanisms. Data was collected through a comprehensive questionnaire involving three distinct chatbots (Healthily, Mediktor and Adele – a self-developed solution) and underwent meticulous analysis, yielding valuable insights to aid the decision process when designing effective chatbots for symptom checking. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.