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Publications

Publications by Arsénio Reis

2023

Virtual Assistants in Industry 4.0: A Systematic Literature Review

Authors
Pereira, R; Lima, C; Pinto, T; Reis, A;

Publication
ELECTRONICS

Abstract
Information and Communication Technologies are driving the improvement of industrial processes. According to the Industry 4.0 (I4.0) paradigm, digital systems provide real-time information to humans and machines, increasing flexibility and efficiency in production environments. Based on the I4.0 Design Principles concept, Virtual Assistants can play a vital role in processing production data and offer contextualized and real-time information to the workers in the production environment. This systematic review paper explored Virtual Assistant applications in the context of I4.0, discussing the Technical Assistance Design Principle and identifying the characteristics, services, and limitations regarding Virtual Assistant use in the production environments. The results showed that Virtual Assistants offer Physical and Virtual Assistance. Virtual Assistance provides real-time contextualized information mainly for support, while Physical Assistance is oriented toward task execution. Regarding services, the applications include integration with legacy systems and static information treatment. The limitations of the applications incorporate concerns about information security and adapting to noisy and unstable environments. It is possible to assume that the terminology of Virtual Assistants is not standardized and is mentioned as chatbots, robots, and others. Besides the worthy insights of this research, the small number of resulting papers did not allow for generalizations. Future research should focus on broadening the search scope to provide more-significant conclusions and research possibilities with new AI models and services, including the emergent Industry 5.0 concept.

2023

Wearable Devices for Communication and Problem-Solving in the Context of Industry 4.0

Authors
Nunes, R; Pereira, R; Nogueira, P; Barroso, J; Rocha, T; Reis, A;

Publication
HCI INTERNATIONAL 2023 LATE BREAKING PAPERS, HCII 2023,PT IV

Abstract
This research focuses on developing a wearable device that aims to enhance problem-solving and communication abilities within the context of Industry 4.0. The wearable is being developed in the Continental Advanced Antenna, and it allows operators to notify material shortages on the manufacturing line and helps minimize workflow disturbance. The wearable gives a list of missing materials using context-aware computing, allowing operators to identify and prioritize the missing item quickly. We used the Quick and Dirty usability testing approach to ensure the device's usability and efficacy, allowing quick feedback and iterative modifications throughout the development process. Experienced consultants of project participated initial tests on the device and found that it has the potential to improve efficiency and communication in an industrial setting. However, further testing involving end users is necessary to optimize the device for the unique demands of the production environment. This paper offers valuable insights into the lessons learned from the project and proposes potential future research directions.

2023

Review of Platforms and Frameworks for Building Virtual Assistants

Authors
Pereira, R; Lima, C; Reis, A; Pinto, T; Barroso, J;

Publication
Information Systems and Technologies - WorldCIST 2023, Volume 3, Pisa, Italy, April 4-6, 2023.

Abstract
Virtual assistants offer a new type of solution to handle interaction between human and machine and can be applied in various business contexts such as Industry or Education. When designing and building a virtual assistant the developers must ensure a set of parameters to achieve a good solution. Various platforms and frameworks emerged to allow developers to create virtual assistant solutions easier and faster. This paper provides a review of available platforms and frameworks used by authors to create their own solutions in different areas. Big tech companies like Google with Dialogflow, IBM with Watson Assistant and Microsoft with Bot Framework, present mature solutions to build virtual assistants that provide to the developer all components of the basic architecture to build a fast and solid solution. Open-Source solutions focus on providing to the developer the main components to build a virtual assistant, namely language understanding and response generation. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

2022

Virtual Assistants in a Digital Governance Environment

Authors
Pimentel, L; Reis, A; Do Rosario Matos Bernardo, M; Rocha, T; Barroso, J;

Publication
Proceedings - 26th International Conference on Circuits, Systems, Communications and Computers, CSCC 2022

Abstract
Technological developments have had a major impact on the intensive use of electronic equipment, networked or connected to the internet, factors that have boosted the emergence and growth of cybercrime. Measures to mitigate and combat the phenomenon, taking into account its complexity and specificity, must involve all public entities with responsibility in the sector, in a global effort to promote digital literacy in the areas of cybersecurity and computer crime prevention. These comprehensive actions should use digital technologies based on artificial intelligence (AI), such as virtual assistants, whose characteristics allow the massification of information transmission, while enhancing the digital inclusion of users. Government entities are engaged in adopting technologies based on chatbots, with their presence in several areas of public administration. Despite the evolution, these resources have not yet been made available by the entities responsible for mitigating computer crime. On the other hand, although there are government programs aimed at increasing the digital skills of citizens, namely regarding the protection of devices, digital content or personal data, they are not designed for the specificities of cybercrime. In this context, a system based on chatbots, implemented in a digital governance context, by law enforcement agencies, with resources shared with other government entities can contribute to the prevention of cybercrime. © 2022 IEEE.

2022

Clustering-Based Filtering of Big Data to Improve Forecasting Effectiveness and Efficiency

Authors
Pinto, T; Rocha, T; Reis, A; Vale, Z;

Publication
Multimedia Communications, Services and Security - 11th International Conference, MCSS 2022, Kraków, Poland, November 3-4, 2022, Proceedings

Abstract
New challenges arise with the upsurge of a Big Data era. Huge volumes of data, from the most varied natures, gathered from different sources, collected in different timings, often with high associated uncertainty, make the decision-making process a harsher task. Current methods are not ready to deal with characteristics of the new problems. This paper proposes a novel data selection methodology that filters big volumes of data, so that only the most correlated information is used in the decision-making process in each given context. The proposed methodology uses a clustering algorithm, which creates sub-groups of data according to their correlation. These groups are then used to feed a forecasting process that uses the relevant data for each situation, while discarding data that is not expected to contribute to improving the forecasting results. In this way, a faster, less computationally demanding, and effective forecasting is enabled. A case study is presented, considering the application of the proposed methodology to the filtering of electricity market data used by forecasting approaches. Results show that the data selection increases the forecasting effectiveness of forecasting methods, as well as the computational efficiency of the forecasts, by using less yet more adequate data. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

2023

Wearable Devices in Industry 4.0: A Systematic Literature Review

Authors
Anes, H; Pinto, T; Lima, C; Nogueira, P; Reis, A;

Publication
Distributed Computing and Artificial Intelligence, Special Sessions I, 20th International Conference, Guimaraes, Portugal, 12-14 July 2023.

Abstract
Over the years, industrial evolution has proved to be a complex process, since there are several aspects that need to be considered to achieve highly functional processes and differentiated quality products. To date, four industrial revolutions have been implemented. Thus, the paradigm of Industry 4.0 (I4.0) was born, a concept that aims to improve the efficiency, productivity, automation, and safety of industrial processes, but which also considers the operator’s relevance and centrality in these processes. Besides these four revolutions one more concept is emerging, called Industry 5.0 (I5.0). In recent years, and with the advance of scientific research, the implementation of wearables has proven to be the ideal solution to move towards the digitisation of Industrial sector. In this sense, the aim of this work is to provide a systematic review on the currently available knowledge about wearable technology and its applicability within I4.0. Through these technologies, both processes and operators can be monitored in real time, actively contributing to the identification of limitations and to the implementation of improvements. On the other hand, studies on the acceptance of these devices have shown a certain apprehension by users regarding the security and privacy of collected data. Therefore, studies should be conducted to analyse in depth these limitations, to raise users’ confidence and contribute, in a broader perspective, to the success of industrial processes. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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