Abstract
The public transport system is responsible for the displacement of a large part of the population, particularly in developing countries. This fact makes it relevant to evaluate the performance of public transport to provide an efficient and effective service. The purpose of this study is to conduct a performance evaluation of the public transport operation in the Metropolitan Region of Fortaleza (MRF), in the State of Ceara, Brazil. The analysis is based on DEA and the Malmquist index, based on three inputs (total operating time, fleet age, and the mileage traveled) and two outputs (fare revenue and number of passengers). Data were obtained through automated fare collection systems (AFCs) that were implemented in the MRF. Although there were no major fluctuations in performance during the analyzed period, the results indicate that the system's performance declined in certain years. In addition, the analysis enables a better understanding of route performance, considering the operating company or the area of operation, which helps to diagnose and comprehend the operation more effectively. By analyzing the operational performance over time, the proposed approach provides an additional contribution by offering a comprehensive overview to the involved stakeholders, fostering decision-making processes based on evidence.

Abstract
Electronic fare payment systems have gained much popularity around the world. These systems adopt a convenient and almost instantaneous payment process for public transport while also gathering data regarding onboard transactions in public transport. Much information about public transport passengers can be extracted, such as travel patterns, activities performed, and travel behavior. Despite the continuous growth of studies regarding these systems, there is still a lack of research to understand occasional passengers’ movement, such as tourists. This work presents the state of the art in these areas and presents a proposal to explore AFC data to understand the mobility profiles of tourists. This manuscript represents an advance in the literature and opens doors to the definition of policies to promote less visited places and mobility services adapted to tourists’ needs, resulting in a positive impact on the city’s economy and the overall enjoyment of the city for tourists. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Abstract
Sustainable mobility has become one of the most pressing issues in modern society. The need to raise awareness of climate change, combined with the overcrowding of metropolitan and urban areas, has produced a situation that requires an urgent solution. Some earlier approaches dealt primarily with transport-related issues, while some conceptual models attempted to increase the appeal of public transport by linking the services provided by public transport operators to a variety of city services. A practical and empirical answer, on the other hand, has not yet been given. This research addrebes these issues by taking a holistic approach and presenting a personalized recommendation system based on users' everyday activities as well as their mobility profiles. The crossing of both sources of information allows for a more user-centric experience, ensuring that the offers presented are adapted to the tastes of customers. The potential of such a system is proven using data from Porto, Portugal. Two types of data sources were used to obtain more accurate results: data from the automated fare collection system of the Porto Metropolitan Area, Portugal, and data from city services taken from Google Places. The fundamental idea behind tackling this problem is to encourage people to use public transport by providing them with incentives such as discounts, promotions and service offers to encourage them to use cleaner and more efficient modes of transport. © 2023 The Authors. Published by ELSEVIER B.V. This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0)

Abstract
Purpose - The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being. Design/methodology/approach - This commentary examines how service research has addressed these SDGs in the literature, and through the development of a theory of change, the authors propose an agenda for service research going beyond serving, to enabling and transforming service systems, expanding the current focus on individual to community and population well-being through promotion and prevention.Findings - Service research has increasingly advocated human-centered approaches but requires a shift towards an all of humanity perspective. Individual and collective well-being have gained attention in service research, emphasizing the importance of considering collective well-being.Research limitations/implications - The commentary underscores the need for a comprehensive approach to develop services that contribute to the well-being of the human species. It calls for research that transcends dyadic interactions, considers systemic dynamics and broadens the focus from individual to collective and population well-being. Social implications - This paper discusses important societal issues of poverty, hunger and good health and well-being and the need for integrated and ecosystem approaches to develop equitable and sustainable solutions for collective well-being.Originality/value - While SDGs 1, 2 and 3 address individual goals, they collectively underpin the well-being of communities and societies.

Abstract
Automatic Root Cause Analysis solutions aid analysts in finding problems' root causes by using automatic data analysis. When trying to locate the root cause of a problem in a manufacturing process, an issue-denominated overlap can occur. Overlap can impede automated diagnosis using algorithms, as the data make it impossible to discern the influence of each machine on the quality of products. This paper proposes a new measure of overlap based on an information theory concept called Positive Mutual Information. This new measure allows for a more detailed analysis. A new approach is developed for automatically finding the root causes of problems when overlap occurs. A visualization that depicts overlapped locations is also proposed to ease practitioners' analysis. The proposed solution is validated in simulated and real case-study data. Compared to previous solutions, the proposed approach improves the capacity to pinpoint a problem's root causes.

Abstract
PurposeThe paper aims to define a dashboard of indicators to assess the quality performance of higher education institutions (HEI). The instrument is termed SMART-QUAL.Design/methodology/approachTwo sources were used in order to explore potential indicators. In the first step, information disclosed in official websites or institutional documentation of 36 selected HEIs was analyzed. This first step also included in depth structured high managers' interviews. A total of 223 indicators emerged. In a second step, recent specialized literature was revised searching for indicators, capturing additional 302 indicators.FindingsEach one of the 525 total indicators was classified according to some attributes and distributed into 94 intermediate groups. These groups feed a debugging, prioritization and selection process, which ended up in the SMART-QUAL instrument: a set of 56 key performance indicators, which are grouped in 15 standards, and, in turn, classified into the 3 HEI missions. A basic model and an extended model are also proposed.Originality/valueThe paper provides a useful measure of quality performance of HEIs, showing a holistic view to monitor HEI quality from three fundamental missions. This instrument might assist HEI managers for both assessing and benchmarking purposes. The paper ends with recommendations for university managers and public administration authorities.