Abstract

Abstract
This paper presents an innovative approach in supporting the operation of complex equipment. The concept was developed in the context of the KoBaS project (Knowledge Based Customized Services for Traditional Manufacturing Sectors Provided by a Network of High Tech SMEs) whose main objectives are the development of new knowledge based tools for cut intelligent use and management of more sophisticated manufacturing machines; and the creation of an innovative extended network of high-tech SMEs for use, customize, support and make business out of the new development tools. As a concrete example the paper presents a KoBaS solution based on the machine Maintenance. This solution allows one to know the machine condition, to detect and diagnose machine failures, to manage ordinary and extraordinary maintenance plans and maintenance work orders and to provide training support for maintenance interventions.

Abstract
This paper describes an <> system to support decision making in the planning processes of Virtual Enterprises, viewed as networks of different units, namely plants, logistic centres and storage facilities. The system aims at improving customer due date calculation, and is intended to be a multi-site planning tool to co-ordinate local activities across the Virtual Enterprise network. It is based on the use of aggregate information and on a set of local rough capacity models. This work is part of a broader project with a particular focus on the microelectronics industry. Companies of this industry are a good example of Virtual Enterprises, where a quick response to the customers needs and to unpredictable changes in production conditions is considered a major factor for success.

Abstract
Purpose: The purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research. Design/methodology/approach: Performance measurement techniques are highlighted through the application of an ICT-based solution approach, with special focus on business collaboration among small and medium sized enterprises (SMEs). Findings: From the basic need to measure the performance of individual partners within a business network, this research proposes a generic framework and process flow with the objective of evaluating the individual partners in terms of various performance indicators such as key success factors (KSF), key performance factors (KPF) and key performance indicators (KPI). The outcomes from this framework or process flow will help partners in the network to build valuable trust, cooperation and coordination. Originality/value: The focus of this paper is to demonstrate the methodological approach of measuring the performance through identifying and prioritizing the performance indicators (KSF, KPF, KPI) among collaborative partners and to highlight their importance for successful business operations. © Emerald Group Publishing Limited.

Abstract
This paper describes an approach to the technical and organisational design of networked (and virtual) enterprises using a social actors network perspective. The goal is to outline a set of methods, tools and models that support a more effective analysis, design, implementation and (re)configuration of of the organisational structure and information systems supportting networks of enterprises. This paper introduces the social actors network concept, as well as its principles and scope, The application of social actors network in the domain of networked/virtual enterprises is explained. The paper concludes with an example derived from the EU supported Co-Operate IST project.

Abstract
The last decade has been characterized by times of change, including increasing levels of globalization and competition. Collaboration allowed SMEs to respond effectively to the development of new complex products and services but presented new barriers concerning the management of their business processes and relations with partners. This paper presents a new collaborative aggregate planning for non-hierarchical business networks, where SMEs collaborate in the selection of partners and definition of the operations plan required to specify, manufacture and distribute a custom made products. The proposed approach is based on negotiations undertaken by the partners in order to promote the creation of alternative operations plans and allow a multicriteria evaluation of the involved costs and delivery dates. The proposed approach promotes the reduction of communication between partners, a reactive analysis of changes to planning and associated impact, enhancement of trust (since all partners have the same weight on the decision process).