Abstract
This paper describes the major elements of the Goldratt's framework - the Theory of Constraints (TOC) - in the banking sector, and examines the factors involved in the decision to adopt the TOC by companies in this sector. Through a deep literature review, analyzing similar cases that apply the Goldratt's framework in services and in manufacturing and the several views of its components, we aim at formulating a framework specifically for the banking system. The study uses a qualitative methodology supported by the information extracted from reality as it is framed in a multi-case study model. As part of the quantitative approach, we test several research hypotheses raised from the review of existing studies in the area. The main factors that influence the decision to adopt the TOC are the nature and the characteristics of the banking service, the attitude towards change, the leadership and the commitment of the entire institution. By using the Goldratt's approach outlined in this article, through the location of the constraints and develop practical measurement to facilitate the banking process improvements, banks can improve resource utilization, revenues and employee satisfaction.

Abstract
E-government has become a priority for many governments around the world and one of the main change drivers in the provision of new services in the public administration context. As public services are part of a complex network in which citizens are the main players, public authorities are increasingly trying to identify and deploy programmes that promote the modernisation and simplification of public services based on knowledge management. This chapter aims to understand the impact of e-government initiatives on consumer behaviour, as well as the importance of knowledge management for value creation in the public administration context. The Simplex programme, the main initiative in Portugal to develop administrative simplification and e-government, is analysed within two contexts: the central administration and the local municipality of Oporto. This chapter highlights that e-government has been an important factor contributing to both the administrative simplification and the improvement in the quality of public services.

Abstract
Drivers routing decisions can be influenced to minimize environmental impacts by using, for instance, dynamic and intelligent road pricing schemes. However, some previous research studies have shown that often different pollutants can dictate different traffic assignment strategies which makes necessary to assign weights to these pollutants so they become comparable. In this chapter, a tool for traffic assignment taking into account eco-routing purposes is presented. The main goal of this work is to identify the best traffic volume distribution that allows a minimization of environmental costs for a given corridor with predetermined different alternative routes. To achieve this, an integrated numerical computing platform was developed by integrating microscopic traffic and emission models. The optimization tool employs non-linear techniques to perform different traffic assignment methods: User Equilibrium (UE), System Optimum (SO) and System Equitable (SE). For each method, different strategies can be assessed considering: (i) individual pollutants and traffic performance criteria; and (ii) all pollutants simultaneously. For the latter case, three different optimization approaches can be assessed based on: (i) economic costs of pollutants once released into the air; (ii) human health impacts according to the Eco-Indicator 99; and (iii) real time atmospheric pollutant concentration levels. The model was applied to a simple network, simulating three levels of traffic demand and three different strategies for traffic assignment. The system is developed in Microsoft Excel and offers a user friendly access to optimization algorithms by including a dynamic user interface. © Springer International Publishing Switzerland 2014.

Abstract
Innovative traffic management measures are needed to reduce transportation-related emissions. While in Europe, road lane management has focused mainly on introduction of bus lanes, the conversion to High Occupancy Vehicles (HOV) and eco-lanes (lanes dedicated to vehicles running on alternative fuels) has not been studied comprehensively. The objectives of this research are to: (1) Develop an integrated microscopic modeling platform calibrated with real world data to assess both traffic and emissions impacts of future Traffic Management Strategies (TMS) in an urban area; (2) Evaluate the introduction of HOV/eco-lanes in three different types of roads, freeway, arterial and urban routes, in an European medium-sized city and its effects in terms of emissions and traffic performance. The methodology consists of three distinct phases: (a) Traffic and road inventory data collection; (b) Traffic and emissions simulation using an integrated platform of microscopic simulation; and (c) Evaluation of scenarios. For the baseline scenario, the statistical analysis shows valid results. The results show that HOV and eco-lanes in a medium European city are feasible, and when the Average Occupancy of Vehicles (AOV) increases, on freeways, the majority of vehicles can reduce their travel time (2%) with a positive impact in terms of total emissions (-38% NOx, -39% HC, -43% CO and -37% CO2). On urban and arterial corridors, the reduction in emissions could be achieved only if the AOV increases from 1.50 to 1.70 passengers/vehicle. Total emissions of the corridor with an AOV of 1.70 passengers/vehicle can be reduced up to 35-36% for the urban route while the values can be reduced by 36-39% for the arterial road. With the introduction of Hybrid Electric Vehicles (HEV) and Electric Vehicles (EV) it is possible to reduce emissions, although the introduction of eco-lanes did not show significant reductions in emissions. When both policies are simulated together, an emissions improvement is observed for the arterial route and for two of the scenarios.

Abstract
Nowadays, several methods to promote a more sustainable distribution of traffic flows are available. In response to rising energy costs and increased environmental concerns, eco-friendly route choices can be provided individually by means of smart navigation tools that allow several vehicle routing options designed to minimize air pollutant emissions and fuel consumption. Simultaneously, the use of intelligent road pricing systems and the use of variable message signs can change the route choice process of drivers (and thus network equilibrium), by varying the perceived attributes of competing routes. However, so far too little attention has been paid to the fact that the ecofriendliness of various routes may change, depending on vehicle characteristics which may cause problems on the efficiency of these systems. This issue has been empirically addressed in this research, using a database of more than 13,330 km of GPS data in six different Origin-Destination (OD) pairs and 9 different routes. Simultaneously, two different approaches for estimating (CO2, HC, CO, NOx) emissions were tested: a) second-by-second vehicle dynamics, using the Vehicle Specific Power (VSP) instantaneous model; and b) route average speed using the EMEP/PEA methodology. The results show that depending on the characteristics of the routes associated with a certain OD pair, the eco-friendly route may differ according to the vehicle model and the emissions estimation method. Innovative approaches to provide accurate emissions and eco-routing information are needed.

Abstract
The accuracy and precision of air quality models are usually associated with the emission inventories. Thus, in order to assess if there are any improvements on air quality regional simulations using detailed methodology of road traffic emission estimation, a regional air quality modelling system was applied. For this purpose, a combination of top-down and bottom-up approaches was used to build an emission inventory. To estimate the road traffic emissions, the bottom-up approach was applied using an instantaneous emission model (Vehicle Specific Power - VSP methodology), and an average emission model (CORINAIR methodology), while for the remaining activity sectors the top-down approach was used. Weather Research and Forecasting (WRF) and Comprehensive Air quality (CAMx) models were selected to assess two emission scenarios: (i) scenario 1, which includes the emissions from the top-down approach; and (ii) scenario 2, which includes the emissions resulting from integration of top-down and bottom-up approaches. The results show higher emission values for PM10, NOx and HC, for scenario 1, and an inverse behaviour to CO. The highest differences between these scenarios were observed for PM10 and HC, about 55% and 75% higher (respectively for each pollutant) than emissions provided by scenario 2. This scenario gives better results for PM10, CO and O-3. For NO2 concentrations better results were obtained with scenario 1. Thus, the results obtained suggest that with the combination of the top-down and bottom-up approaches to emission estimation several improvements in the air quality results can be achieved, mainly for PM10, CO and O-3.