Abstract
AbstractDriven by the current digital transformation, European companies rely on accurate forecasting of future trends and prediction of most useful technologies in order to maintain their competitive edge. For this purpose, the mapping of enabling technologies to future scenarios becomes a valuable tool for practitioners and researchers alike, especially when considering the disruptive events that surround SCs design, implementation and management. This research sets forth to fill this gap by presenting a technology mapping of enabling technologies based on technology portfolio approach, expert elicitation and literature. The final outcome is the mapping of the enabling technologies to the characteristics of the future European SC scenarios.

Abstract
The storage policy has a tremendous impact on the efficiency of order-picking operations, which can account for up to 50% of operating costs. The coronavirus pandemic has reinforced the importance of managers making the right operational decisions, namely regarding the definition of the storage policy. It is therefore important to consider handling constraints. This article is inspired by a Portuguese retail company and it considers two handling constraints: weight and shape. We define the location of products by using a zero-one quadratic assignment model. In this model, in addition to the demand and similarity, we considered the weight and shape of the products. We used both weight and shape parameters to set products with similar shapes together, placing aside products with odd shapes. Our analysis shows that the inclusion of the shape and weight into the problem improved the current operations. We found that our method allowed for a reduction of up to 24% in the picking distance, a percentage higher than the one that only considers weight constraints. The inclusion of the shape parameter into the study enabled the company to increase the flow and efficiency of the order-picking operations. Thus, it can be an asset for other warehouses.

Abstract
This paper is inspired by a manual picking retail company where shape and weight constraints affect the order-picking process. We proposed an alternative clustering similarity index that considers the similarity, the weight and the shape of products. This similarity index was further incorporated in a storage allocation heuristic procedure to set the location of the products. We test the procedure in a retail company that supplies over 191 stores, in Northern Portugal. When comparing the strategy currently used in the company with this procedure, we found out that our approach enabled a reduction of up to 40% on the picking distance; a percentage of improvement that is 32% higher than the one achieved by applying the Jaccard index, a similarity index commonly used in the literature. This allows warehouses to save time and work faster.

Abstract
This research establishes a comprehensive chronological and geographical overview of the recent topics mostly debated about the use of Lean thinking in services, disclosing its main trends, gaps and weaknesses. An ample compilation of research from Web of Science and Scopus was examined, and bibliometric analyses were performed, namely publication counting, and abstract, co-citation and co-word analysis. Unfolding Lean implementation projects and evaluating its outcomes are the most frequent themes. Reducing waste and increasing efficiency are often mentioned as the benefits. There are clear gaps in research density between multiple service sectors and healthcare; lack of established models and extensive use of case study method are the weaknesses of the studies in this field. This paper allows Lean practitioners having a sketch of the landscape of this field and its trends. This is the first effort to synthesize those topics in service industry as a whole, using bibliometric methods.

Abstract
A zero-one quadratic assignment model has been proposed for dealing with the storage location assignment problem when there are weight constraints. Our analysis shows that operations can be improved using our model. When comparing the strategy currently used in a real-life company with the designed model, we found that the new placement of products allowed a reduction of up to 22% on the picking distance. This saving is higher than that achieved with the creation of density zones, a procedure commonly used to deal with weight constraints, according to the literature.

Abstract
This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of 'TQM use in services' are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.