Abstract
A zero-one quadratic assignment model has been proposed for dealing with the storage location assignment problem when there are weight constraints. Our analysis shows that operations can be improved using our model. When comparing the strategy currently used in a real-life company with the designed model, we found that the new placement of products allowed a reduction of up to 22% on the picking distance. This saving is higher than that achieved with the creation of density zones, a procedure commonly used to deal with weight constraints, according to the literature.

Abstract
This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of 'TQM use in services' are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.

Abstract
Purpose This paper investigates the effect of the fit between supply and demand uncertainty (SDU) and supply chain responsiveness (SCR) (SC fit) on business and innovation performance in Brazilian companies. Design/methodology/approach The study presented an analysis carried out on an empirical study based on a sample of 150 manufacturing companies. Business and innovation performance of companies with different types of SC fit ( high-high and low-low fits) and misfit (positive and negative) are compared and discussed. Findings The results indicated that SC fit had a positive effect on both business and innovation performance. Further analyses suggested that companies with SC fit present similar business performance, independent of the level of SDU that characterizes the environment where they compete, while companies in environments with higher levels of uncertainty tend to present superior innovation performance. Companies with positive and negative misfit present similar performance. Originality/value An analysis of the literature showed that there is no consensus when it comes to the definitions and measurements of SC fit. The paper investigates the effects of SC fit on business and innovation performance, while previous empirical studies have mainly addressed its impact on financial performance. Moreover, this study compares the effects of two types of fit and two types of misfit and assesses SC fit in Brazilian manufacturing companies, analyzing the context of an under-researched reality.

Abstract
O presente artigo objetiva identificar estratégias metodológicas existentes no âmbito dos estudos métricos da informação que contribuem para o mapeamento de inovação. Em termos metodológicos, este estudo qualitativo de caráter exploratório e descritivo parte do levantamento da produção de conhecimento relacionada às tipologias dos estudos métricos na base de dados Web of Science, por meio da relação do termo inovação nas palavras-chave e keywords plus dos artigos. Os resultados destacam a aplicação da inovação nas metrias da informação no âmbito da altmetria, bibliometria, cientometria, patentometria e webometria.

Abstract
Weather conditions have a major impact on citizens’ daily mobility. Depending on weather conditions trips may be delayed, demand may be changed as well as the modal shift. These variations have a major impact on the use and operation of public transport, particularly in transport systems that operate close to capacity. However, the influence of weather conditions on transport demand is difficult to predict and quantify. For this purpose, an artificial neural network model – the Multilayer Perceptron – is used as a regression model to estimate the demand of urban public transport buses based on weather conditions. Transit bus ridership and weather conditions were collected along a year from a medium-size European metropolitan area (Oporto, Portugal) and linked under the assumption that individuals choose the travel mode based on the weather conditions that are observed during the departure hour, the hour before and two hours before. The transit ridership data were also labelled according to the hour, day of the week, month, and whether there was a strike and/or holiday or not. The results demonstrate that it is possible to predict the demand of public transport buses using the weather conditions observed two hours before with low error for the entire network (MAE = 143 and RMSE = 322). The use of weather conditions allow to decreases the error of the prediction by ~8% for the entire network. © 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.

Abstract
Public opinion is nowadays a valuable data source for many sectors. In this study, we analysed the transportation sector using messages extracted from Twitter. Contrasting with the traditional surveying methods that are high-cost and inefficient used in transportation sector, social media are popular sources of crowdsensing. This work used BERT embeddings, an unsupervised pre-trained model released in 2018, to classify travel-related terms using tweets collected from three distinct cities: New York, London, and Melbourne. In order to understand if a simple model can have a good performance, we used unigrams. A list of 24 travel-related words was used to classify the messages. Popular words are train, walk, car, station, street, and avenue. Between 3% to 5% of all messages are classified as traffic-related, while along the typical working hours of the day the values is around 5-6%. A high model performance was obtained, with precision and accuracy higher than 0.80 and 0.90, respectively. The results are consistent for all the three cities assessed. © 2021 IEEE.