Abstract
The challenge of creating user experiences involves a panoply of multidisciplinary competences in terms of knowing tools, processes and the business itself. This study intends to identify and synthesize the main approaches and principles adopted by web design and e-business companies to create immersive user experiences. In order to achieve this objective, the authors conducted six semistructured interviews with web design and e-business companies. They highlight that companies adopt specific-device design, responsive design and adaptive design approaches. Companies considered fundamental to attend technology life-cycle, heterogeneity of technologies and devices, identification of customer needs, relevance of test phase, scalability of applications, and accessibility and usability issues. Additionally, the customer experience testing is considered a key element to measure user experiences and companies expect that business and technological dimensions will be two key factors with future impact in their business.

Abstract
Responsive design allows software developers to build a Web page that can dynamically adapt to the size of the devices. This development philosophy enables the rendering of Web pages in a fast and optimized way, ensuring a good user experience on mobile devices, tablet and desktop. In the scope of this study, we intend to explore the main advantages and limitations associated with responsive Web design. We adopted a quantitative approach based on a questionnaire filled by 181 professionals in the industry that allowed us to identify the reasons that lead software developers to the adoption of the responsive design and also address the limitations felt by them. The results obtained indicate that offering a good user experience and increasing accessibility stands out as being the most important advantages. On the other hand, the main limitations include the compatibility with older Web browsers, the higher loading time and the difficulties in optimizing user experience. Finally, it was found that the perception of the advantages and limitations of responsive design is distinct for professionals with more professional experience in the field and for freelancer developers. © 2017, Fernando Almeida and José Monteiro.

Abstract
The design of web and mobile applications is one of the most challenging fields of the current information technology landscape. Increasingly, companies intend to have a strong presence in the information society, which allows them to advertise their products, services, make online business, interact with customers, among others. However, the development and design of web and mobile solutions have numerous challenges and best practices that should be known and applied. In this chapter, the authors adopt a qualitative methodology based on multiple case studies that allow them to identify a total of six challenges and best practices that are later confronted and compared with the recent findings on the coverage of the topic. © 2018, IGI Global.

Abstract
Information Technology (IT) plays an increasingly important role for small and medium-sized enterprises. It has become fundamental for these companies to protect information and IT assets in relation to risks and threats that have grown in recent years. This study aims to understand the importance and structure of an information security policy, using a quantitative study that intends to identify the most important and least relevant elements of an information security policy document. The findings of this study reveal that the top three most important elements in the structure of a security policy are the asset management, security risk management and define the scope of the policy. On the other side, the three least relevant elements include the executive summary, contacts and manual inspection. Additionally, the study reveals that the importance given to each element of the security policy is slightly changed according to the sectors of activity. The elements that show the greatest variability are the review process, executive summary and penalties. On the other side, the purpose of the policy and the asset management present a stable importance for all sectors of activity.

Abstract

Abstract
A. Campbell, M. Gutierrez and M. Lancelott, Operating Model Canvas, 2017, Zaltbommel, Netherlands: Van Haren Publishing, 224 pp., $41.00. ISBN: 078-0401800716.