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Facts & Numbers
000
Presentation

Industrial Engineering and Management

The centre is an international reference in business analytics through decision support systems for service and operations management, contributing also in service design, performance assessment and asset management.

Our core areas of application include Mobility/Transports, Retail/Industry and Healthcare, also with significant contributions in the Energy Sector and a strengthened collaboration with the Centre for Power and Energy Systems.

In the latest years, CEGI substantially contribute to Industry 4.0 initiatives (improving scheduling rules based on the additional information available in manufacturing systems).

Latest News

Event dedicated to Data Science featured INESC TEC contributions

Promoting the exchange of experiences and knowledge in Data Science; this was the main objective of Data Powwow 2025. 

30th October 2025

Systems Engineering and Management

What if we could overcome barriers and make public transportation accessible and inclusive for everyone?

A team of researchers from INESC TEC, the Faculty of Science and Technology of the University of Coimbra (FCTUC) and the Faculty of Engineering of the University of Porto (FEUP) is working to turn inclusive accessibility into a reality in public transportation. The AllAboard project has already begun, focusing on improving the user appeal of public transportation, helping the sector remove the barriers that impact users’ experiences with said mobility options.

27th October 2025

Systems Engineering and Management

INESC TEC secures a place on the European Innovation Awards podium for the third consecutive year

A solution designed to improve access to and efficiency in kidney transplantation - while enhancing patients’ quality of life and generating potential savings of up to €2M for every 100 patients in the healthcare sector - has earned a recognition at this year’s EARTO Awards. KEPsoft is among the winners in the Expected Impact category of the awards presented by EARTO, the European Association of Research and Technology Organisations. The award ceremony took place on Tuesday, 14 October, in Brussels.

15th October 2025

Systems Engineering and Management

INESC TEC contributes to the development of prototypes to address the misuse of antibiotics

Antibiotics are widely recognised for treating infections caused by bacteria. However, one of the biggest global public health challenges is the well-documented misuse of these medicines, whether due to excessive and unnecessary prescriptions or the diagnostic inaccuracies that sometimes lead to their use.

29th September 2025

Systems Engineering and Management

A new way to plan routes: mathematical models and algorithms overcome unpredictability

How can we ensure that vehicles arrive at their destinations in a synchronised way, even when travel times are not exact? To answer this question, a team of researchers from INESC TEC and the JKU Business School (Austria) has developed a solution to improve the efficiency and reliability of transportation and logistics services, even when faced with unexpected delays.

28th July 2025

104

Featured Projects

GenAI4Impact

Dinamização de sessão sobre GenAI no universo VISMA

2025-2025

SYSTEMEU

Fostering Systemic Innovation and Digital transformation across European innovation ecosystems

2025-2029

WScheduleAI

Planeamento estático e dinâmico da força de trabalho utilizando técnicas avançadas de otimização e inteligência artificial

2025-2026

AI_EFFECT

Artificial Intelligence Experimentation Facility For the Energy seCTor

2024-2027

RECreation

RECreation: platform for the management of energy communities

2024-2027

DECODIT

Digitally empowering citizens to deliver the twin transition

2024-2027

PEER

THE HYPER EXPERT COLLABORATIVE AI ASSISTANT

2023-2027

TIIM_TS

Transportes Integrados Inter-Municipais no Tâmega e Sousa

2023-2023

PFAI4_4eD

Programa de Formação Avançada Industria 4 - 4a edição

2023-2023

CIBELE

Sustainability in Cutting and Packing Problems: multi-objective optimization of raw material utilization

2023-2025

TacitRouting

Tacit knowledge in route planning

2023-2025

eduBEST

Education Systems Benchmarking with Frontier Techniques

2023-2026

InsectERA

A ERA da indústria dos insetos

2023-2026

MOSH

Modelling shared mobility: advanced demand modelling and learning for the sustainable shared mobility of the future

2023-2024

SMARTgNOSTICS

Global Testing & Diagnostics Solutions for antimicrobial resistances

2023-2026

AgendaTransform

Agenda para a transformação digital do setor florestal para uma economia resiliente e hipocarbónica

2022-2026

Produtech_R3

Agenda Mobilizadora da Fileira das Tecnologias de Produção para a Reindustrialização

2022-2026

PFAI4_3ed

Programa de Formação Avançada Industria 4 - 3a edição

2022-2022

FORM_I40

Formação Indústria 4.0

2022-2022

BestOrder3

Gestão de inventário de farmácias comunitárias

2022-2023

BeFresh

On incorporating consumer behaviour into the supply chain planning of fresh products

2022-2025

DRIVEN

Decision Rules made Interpretable, Verifiable and Effective for governing Farfetch Network

2021-2022

FIRE_RES

Innovative Technologies and Socio-Ecological-Economic Solutions for FIRE RESilient Territories in Europe

2021-2025

SolIM62010

Intelligent marketing solutions

2021-2022

BEST_ORDER_II

Gestão de inventário nas farmácias portuguesas - Fase II

2021-2022

EUSCORES

EUropean - Scalable and Complementary Offshore Renewable Energy Sources

2021-2027

AI4PV

Artificial Intelligence for Operation and Maintenance of PV Plants

2021-2023

DIGITALCER

Digital Energy Platform for Energy Communities

2021-2023

SmartPV

Desenvolvimento de plataforma de gestão de ativos PV através de prevenção inteligente de falhas

2021-2023

PFAI4.0

Programa de Formação Avançada Industria 4.0

2020-2021

TRUSTAI

Transparent, Reliable and Unbiased Smart Tool for AI

2020-2025

BestOrder

Gestão de inventário nas farmácias portuguesas

2020-2021

FPP2

Fleet Planning and Pricing

2020-2020

Replant

Implantação de estratégias colaborativas para a gestão integrada da floresta e do fogo

2020-2023

PLASMA 4 COVID

Agilização da colheita de plasma convalescente

2020-2021

FPP

Fleet Planning and Pricing

2020-2020

WINDEXT

Advanced maintenance, lifetime extension and repowering of wind farms supported by advanced digital tools

2020-2022

MINE4HEALTH

Text mining e clinical decision-making

2020-2021

CrossLOG

AUTOMATIC MIXED-PALLETIZING FOR CROSS-DOCKING LOGISTICS CENTERS

2019-2023

POCITYF

A POsitive Energy CITY Transformation Framework

2019-2026

T4CDTKC

Training 4 Cotec, Digital Transformation Knowledge Challenge - Elaboração de Programa de Formação “CONHECER E COMPREENDER O DESAFIO DAS TECNOLOGIAS DE TRANSFORMAÇÃO DIGITAL”

2019-2021

XFLEX_HIDRO

Hydropower Extending Power System Flexibility

2019-2024

ENCKEP

European Network for Collaboration on Kidney Exchange Programmes

2019-2021

OCP_STOCK

Gestão de inventário nas farmácias portuguesas

2019-2020

ValProduct

Estudo sobre o impacto das validades dos produtos nos contratos

2019-2019

PortoAmbiente

ESTUDO SOBRE A RECOLHA SELETIVA DE RESÍDUOS URBANOS COMERCIAIS

2019-2020

RM20

Car Rental Revenue Management 2.0

2019-2020

OpenInnoTrain

Research Translation and Applied Knowledge Exchange in Practice through University-Industry-Cooperation

2019-2024

FIN-TECH

A FINancial supervision and TECHnology compliance training programme

2019-2021

VAR

Avaliação de risco das válvulas de rede primária : vida útil restante e condições de operação

2019-2019

DoubleChain

Supporting ubiquitous and fully decentralized supply chain operations through blockchain technology

2018-2020

opti-MOVES

Quality management of intermodal public transport services: diagnosis and optimization

2018-2022

LASTMILE

Rethinking last-mile delivery through crowdsourcing

2018-2022

SiuSMS

Smart (inter)urban shared mobility systems: integrating pricing and fleet management for a sustainable mobility planning future

2018-2022

DeltaC&P

Uncertainty in cutting and packing problems: robust planning and optimized replanning in manufacturing and transportation

2018-2022

KnowlogisII

Ferramenta de apoio à logística de farmácias hospitalares

2018-2020

ASAP

Airport slot allocation processes: advances in current guidelines and practices

2018-2022

BEEF

Estudo da gestão de produção, inventário e compras através de métodos analíticos

2018-2019

Tec-FEL

Logistics 4.0: Technologies for flexible and eco-efficient logistics

2018-2021

HIP

Heath Index for Power Transformers

2018-2018

MANU-SQUARE

MANUfacturing ecoSystem of QUAlified Resources Exchange

2018-2021

HEAD

Heath index for assets of the distribuition network

2018-2022

WinePallet

Otimização do sistema de paletização

2017-2017

UPGASII

Gestão de ativos na rede de distribuição de gás (Fase II)

2017-2018

ANPCARE

Os cuidados de enfermagem especializados como resposta à evolução das necessidades em cuidados de saúde

2017-2017

KnowLOGIS

KnowLOGIS - Expertise in Healthcare Logistics

2017-2019

PricingSdL

Sistema de Apoio à Decisão para a definição de preços

2017-2017

InteGrid

Demonstration of INTElligent grid technologies for renewables INTEgration and INTEractive consumer participation enabling INTEroperable market solutions and INTErconnected stakeholders

2017-2020

Path

Políticas de manutenção preditiva apoiadas na fiabilidade de transformadores

2017-2017

SIMOPT

Simulação e Optimização na Distribuição Alimentar

2017-2017

DM4Manufacturing

Aligning Manufacturing Decision Making with Advanced Manufacturing Technologies

2016-2021

Atena

Saber para intervir: observatório para a educação

2016-2019

EasyFlow

Collaborative and efficient logistics towards more sustainable forest suplly chain

2016-2019

HHRPLAN

Foresight and decision support tools for improved healthcare workforce planning and policy analysis

2016-2018

mKEP

mKEP - Models and optimisation algorithms for multicountry kidney exchange programs

2016-2019

CORAL-TOOLS

CORAL – Sustainable Ocean Exploitation: Tools and Sensors

2016-2018

LTP

Consultoria em data minning e otimização em diferentes problemas abordados pela LTP

2016-2017

UpGas

Gestão de ativos na rede de distribuição de gás

2015-2016

iMAN

iMAN - Intelligence for advanced Manufacturing systems

2015-2019

SMILES

SMILES - Smart, Mobile, Intelligent and Large scale Sensing and analytics

2015-2019

HIDRO

Desenvolvimento de um modelo integrado de engenharia de fiabilidade

2015-2016

RosaEvolution

Melhoria de eficiência do Sistema Rosa Evolution com o objetivo de reduzir as não conformidades provocadas pelo TCA

2015-2016

BestWare

Dimensionamento de armazéns integrados em lojas de retalho alimentar

2015-2017

ShortPath

Análise de processos de distribuição com vista à formulação de propostas de melhoria ao processo de distribuição atual

2015-2016

Rent-a-Car-Pricing

Conceção e implementação de um Sistema de Apoio às Decisões de Pricing

2015-2015

UPGRID

Real proven solutions to enable active demand and distributed generation flexible integration, through a fully controllable LOW Voltage and medium voltage distribution grid

2015-2017

ReliabilityEng2

Reliability Engineering for Wind Turbine Generators - Phase II

2014-2015

Supply_Chain

Melhoramento do desempenho da cadeia de fornecimento e na organização de recursos

2014-2016

ShortCut

Organização e localização dos produtos nas prateleiras e no mezanino do armazém principal

2014-2015

StorePacks

Definição de produtos StorePack, dos armazéns até às lojas

2014-2015

SuperStore

Replenishment System for on-line SuperStore

2014-2014

Mailing

Mailing optimisation: Quantitative Methods for Coupon Allocation

2014-2014

PromoStock

Retail Promotional Replenishment and Forecasting

2014-2014

WholeChain

Whole Chain: Quantitative Framework for Perishable Food Supply Chain Management

2014-2015

ReliabilityEng

Reliability Engineering for Wind Turbine Generators

2014-2014

PSS-DESIGN

Estudo e desenvolvimento de metodologias para sistemas e produtos e serviços no âmbito do projeto INTELLAB II

2014-2015

MEDSC

Supply chain of a pharmaceutical grocery

2014-2014

PTGlass

Tactical integrated production and distribution planning at glass container industry

2013-2014

SmartManufacturing

Smart Manufacturing and Logistics

2013-2015

SAGRH

Advanced System for Medical Human Resources Management

2012-2014

GESTAO_FLUXOS

Long-haul freight distribution optimisation

2012-2014

StableCargo

Cargo stability analysis in container transportation: a hybrid optimisation - heuristics framework

2012-2015

SADRH

Staff allocation and scheduling optimisation algorithms

2012-2014

KEP

New models to enhance kidney transplants

2011-2014

Team
Publications

CEGI Publications

View all Publications

2026

Robotic Process Automation: A Qualitative Journey Through RPA's Impacts on Company Employees

Authors
Simões E.; Simões A.C.; Rodrigues J.C.; Lourenço P.;

Publication
IFIP Advances in Information and Communication Technology

Abstract
Companies are increasingly adopting technologies such as Robotic Process Automation (RPA) to reduce costs and improve productivity. RPA is deployed in areas like accounting, payroll, and finance to automate business processes. While RPA does not necessarily result in unemployment, it has notable effects on employees and company governance. This study explores the impact of RPA implementation on employees and company governance, using a qualitative methodology based on thirteen semi-structured interviews with RPA experts from four multinational companies. The results indicate that the impacts of RPA vary depending on the automation strategy adopted (task-oriented or process-oriented). In task-oriented strategies, citizen developers often play a central role, contributing to rapid implementation. In contrast, process-oriented strategies tend to rely on professional developers and require more structured governance. The findings also point out that RPA influences not only task execution but also employee upskilling, job role redefinition, and the evolution of governance models. The study proposes an integrated framework linking automation strategy, governance, upskilling, and employee adaptation, offering both practical insights and theoretical contributions to digital transformation research and for managing risks and enhancing workforce capabilities. It also advances academic understanding by linking real-world RPA implementations to organisational and technological impacts.

2026

Strengthening City-Citizen Engagement: A Mobile App to Enhance Pedestrian Safety and Comfort

Authors
Ferreira, MC; da Silva, JFL; Abrantes, D; Hora, J; Felício, S; Gal?ao, T; Coimbra, MT;

Publication
Lecture Notes in Mobility

Abstract
This study focuses on providing meaningful information to vulnerable road users (VRUs) to support their objectives and perceptions while navigating urban spaces, employing a novel route planning concept. Through three focus group sessions, a comprehensive survey was conducted to identify the needs and concerns of VRUs, leading to the development of an integrated and collaborative mobile application for active mobility. The application encompasses route calculation, prioritizing safety, comfort, civic participation, and empathy. The solution aims to bridge citizen users and city managers, facilitating alerts, historical information on safety and comfort, and collaborative problem-solving and sharing of urban attractions. A prototype of the concept was developed and extensively tested by potential users, and subjective evaluation and feedback demonstrated the usefulness and added value of the integrated and collaborative approach. This study highlights the proposed solution relevance and differentiation from official alerts, user experiences, and civic participation, positioning it as a comprehensive solution for active mobility. © 2025 Elsevier B.V., All rights reserved.

2026

Price optimization for round trip car sharing

Authors
Currie, CSM; M'Hallah, R; Oliveira, BB;

Publication
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH

Abstract
Car sharing, car clubs and short-term rentals could support the transition toward net zero but their success depends on them being financially sustainable for service providers and attractive to end users. Dynamic pricing could support this by incentivizing users while balancing supply and demand. We describe the usage of a round trip car sharing fleet by a continuous time Markov chain model, which reduces to a multi-server queuing model where hire duration is assumed independent of the hourly rental price. We present analytical and simulation optimization models that allow the development of dynamic pricing strategies for round trip car sharing systems; in particular identifying the optimal hourly rental price. The analytical tractability of the queuing model enables fast optimization to maximize expected hourly revenue for either a single fare system or a system where the fare depends on the number of cars on hire, while accounting for stochasticity in customer arrival times and durations of hire. Simulation optimization is used to optimize prices where the fare depends on the time of day or hire duration depends on price. We present optimal prices for a given customer population and show how the expected revenue and car availability depend on the customer arrival rate, willingness-to-pay distribution, dependence of the hire duration on price, and size of the customer population. The results provide optimal strategies for pricing of car sharing and inform strategic managerial decisions such as whether to use time-or state-dependent pricing and optimizing the fleet size.

2026

Enhancing logistics through a vehicle routing problem with deliveries, pickups, and backhauls

Authors
Santos, MJ; Jorge, D; Bonomi, V; Ramos, T; Póvoa, A;

Publication
INTERNATIONAL TRANSACTIONS IN OPERATIONAL RESEARCH

Abstract
Today, logistics activities are driven by the pressing need to simultaneously increase efficiency, reduce costs, and promote sustainability. In our research, we tackle this challenge by adapting a general vehicle routing problem with deliveries and pickups to accommodate different types of customers. Customers requiring both delivery and pickup services are mandatory, while those needing only a pickup service (backhaul customers) are optional and are only visited if profitable. A mixed-integer linear programming model is formulated to minimize fuel consumption. This model can address various scenarios, such as allowing mandatory customers to be served with combined or separate delivery or pickup visits, and visiting optional customers either during or only after mandatory customer visits. An adaptive large neighborhood search is developed to solve instances adapted from the literature as well as to solve a real-case study of a beverage distributor. The results show the effectiveness of our approach, demonstrating the potential to utilize the available capacity on vehicles returning to the depot to create profitable and environmentally friendly routes, and so enhancing efficient, cost-effective, and sustainable logistics activities.

2026

Human-Centered Augmented Reality in Manufacturing: Enhancing Efficiency, Accuracy, and Operator Adoption

Authors
Ramalho, Filipa Rente, FR,; Soares, António Lucas, AL,; null; Almeida, António Henrique, AH,; Oliveira, Manuel Fradinho, MF,;

Publication
IFIP Advances in Information and Communication Technology

Abstract
This paper evaluates an Augmented Reality (AR) solution designed to support quality control in a assembly line inspection station before body marriage at a European automotive manufacturer. A three-phase methodology was applied: an AS-IS assessment, a formative evaluation of an intermediate prototype, and a summative evaluation under real production conditions. The AR solution aimed to improve task standardization, non-value-added time (NVAT), and enhance operator accuracy. The results showed that operators successfully developed inspections using the AR tool, identifying and correcting non-conformities (NOKs) while maintaining task duration. Participants valued having contextual information directly in their field of vision and reported increased rigor and consistency. However, usability and ergonomic improvements were noted, such as headset weight, gesture interaction, and visibility over dark components. The findings highlight AR’s potential to support operator autonomy and accuracy in industrial environments while emphasizing the need for human-centered design and integration to ensure long-term adoption. © 2025 Elsevier B.V., All rights reserved.

Facts & Figures

2Book Chapters

2020

22Papers in indexed journals

2020

56Researchers

2016