Teresa Galvão

Abstract
Abstract This study seeks to comprehensively analyze the multidimensional determinants underlying perceptions of safety, security, and comfort in transport mode choice, specifically focusing on private transport, public transport and walking. The research begins with an extensive literature review to identify and delve into the factors influencing perceptions of safety, security, and comfort across various transport modes. This inquiry is further enhanced by organizing two focused group sessions. A total of 35 key factors were identified, forming the basis for subsequent investigation. The study then progressed to the development and administration of a survey aimed at capturing responses from a diverse audience, with the goal of exploring the factors influencing perceptions related to different transport modes. A total of 302 responses were collected and meticulously analyzed to discern the factors impacting various relationships and to identify consistent perceptions across diverse transport modes. Additionally, a factor analysis was conducted to validate the findings derived from the data. The outcomes of this research constitute a significant contribution to the existing literature, offering valuable insights that pave the way for a more holistic understanding of the factors guiding transport mode choices.

Abstract
This study estimates alighting stops and transfers from entry-only Automatic Fare Collection (AFC) data. The methodology adopted includes two main steps: an implementation of the Trip Chaining Method (TCM) to estimate the alighting stops from AFC records and the subsequent application of criteria for the identification of transfers. For each pair of consecutive AFC records on the same smart card, a transfer is identified considering a threshold for the walking distance, a threshold for the time required to perform an activity, and the validation of different boarding routes. This methodology was applied to the case study of Porto, Portugal, considering all trips performed by a set of 19999 smart cards over one year. The results of this methodology allied with visualization techniques allowed to study Origin-Destination (OD) patterns by type of day, seasonally, and by user frequency, each analyzed at the stop level and at the geographic area level.

Abstract
This review is an analysis of the literature on public transport and mobile ticketing systems and their gamification. The review is divided into three main topics: (i) Behavioral Change in relation to Public Transport, (ii) Gamification, and (iii) Gamification in Public Transport and Mobile Ticketing. This study shows the diversity of the theme of gamification applied to the transport sector and demonstrates its potential to attract and retain more customers for more sustainable means of transport.

Abstract
The aim of this work is to determine, based on a market research, the level of passenger satisfaction with public transport services, in order to support better marketing decisions. This survey involves dimensions such as the level of satisfaction with timetables and frequency, vehicle conditions, driver attitudes and behavior, fares and information made available to passengers. The study was applied to the case of public transport in the Porto Metropolitan Area, Portugal, and aims to help define recommendations to improve the quality of service and define more effective marketing strategies.

Abstract
The concept of Demand Responsive Transport (DRT) has been around for more than 40 years and is a promising mobility alternative when traditional public transport proves inadequate in terms of its effectiveness or efficiency, as is the case of low-density areas. DRT systems have a wide range of operational configurations, being highly adaptable to different contexts and environments. Therefore, the design of a DRT mobility solution can become a quite complex and challenging problem. To assist in the design of DRTs, this paper aims to present a comprehensive classification of DRT features and to identify some common design choices in different operational scenarios. The proposed classification is based on a review of reports from available literature and previous European DRT projects. In addition, an analysis of the most usual configurations for different purposes and scenarios is presented. In this research, the operational, demand, and administrative characteristics of DRTs are addressed. Demand aspects encompass features that directly influence trip demand, such as service areas, target passengers, and hours of operation. Operational features include characteristics that will affect daily operations as the type of stops, frequency of the operation, booking methodology, vehicle route, pick-up and drop-off locations, and the vehicle type used. Administrative characteristics address the relationship between consumers and the system, such as the purpose of the system, fares, visual identification of stops, and booking methods. Regarding the usual design choices, our survey shows that rural DRTs are primarily oriented to serve populations in need in low-density areas and to complement existing PT gaps, while urban DRTs are mainly viewed as a mobility alternative to fill existing PT gaps. Defining design patterns for peri-urban and multi-area DRTs presents challenges due to their transitional nature, thus combining attributes of both rural and urban systems.