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Publications

Publications by CEGI

2025

Aligning priorities: A Comparative analysis of scientific and policy perspectives on municipal solid waste management

Authors
Rodrigues, M; Antunes, JA; Migueis, V;

Publication
WASTE MANAGEMENT

Abstract
Municipal solid waste (MSW) management has become a critical issue today, posing substantial economic, environmental, and social challenges. Identifying and analyzing dominant themes in this field is essential for advancing research and policies towards sustainable MSW management practices. This study aims to explore the key issues related to MSW management that have been addressed by both the scientific community and policymakers through funded projects. By doing so, the study seeks to guide the scientific community as a knowledge producer and the EU as a key funder. Two Latent Dirichlet Allocation (LDA) models were applied to analyze the themes from two corpora: one representing scientific literature and another focusing on EU-funded projects. Additionally, this analysis was complemented by a quantitative estimation of the similarity between the two corpora, providing a measure of alignment between the scientific community and policymakers. The results generally indicate that the two spheres are aligned and highlight the diversity of topics explored by the scientific community. Nevertheless, it is concluded that there are opportunities for further research on specific topics, such as leaching and the extraction of heavy metals. Additionally, the popularity of topics identified in European Union-funded projects has fluctuated considerably over time, focusing primarily on waste management rather than its prevention. In light of these findings, waste prevention emerges as a promising avenue for future EU-funded research initiatives.

2025

Improving customer retention in taxi industry using travel data analytics: A churn prediction study

Authors
Loureiro, ALD; Miguéis, VL; Costa, Á; Ferreira, M;

Publication
Journal of Retailing and Consumer Services

Abstract
The retention of public transport users is widely acknowledged as a paramount challenge in the path towards the establishment of more sustainable cities and societies. In this setting, in which no contractual relationship with customers exists, an early and accurate prediction of whether a customer will remain with the company or leave, assumes great significance for businesses to develop effective retention strategies. This work focuses on this topic by identifying potential churners based on their past travel behavior. To achieve this, we developed a set of classification models using various machine learning techniques. These models were then employed as base learners within a stacking ensemble. All classifiers were developed with a profit-driven approach, optimizing for expected maximum profit. Finally, we calculated Shapley Additive Explanation values to enhance the interpretability of the proposed classifiers. The performance of the predictive models was evaluated using the data of taxi services recorded in a Portuguese city for 52 months. A broad range of predictors is proposed, including recency and frequency measures of taxi usage as well as others related to customers' satisfaction level. The predictive power of the models was also assessed for specific proportions of higher risk customers. All models have shown the capability to identify churners accurately. This study innovates in evaluating the one-to-one service provider company-customer relationship in the context of taxi industry. Retention actions to promote customers loyalty and enhance retention are also suggested. © 2025 The Author(s)

2025

Enhancing Consumer Insights Through Multimodal Artificial Intelligence and Affective Computing

Authors
César, I; Pereira, I; Rodrigues, F; Miguéis, VL; Nicola, S; Madureira, A; Reis, JL; Dos Santos, JPM; Coelho, D; De Oliveira, DA;

Publication
IEEE ACCESS

Abstract
The growing interest in learning more about consumer behaviors through analytical techniques requires the integration of innovative approaches that relate their needs to strategic marketing procedures. Multimodality and Affective Computing combined a series of robust optimizations for this challenge, implying the complexity of each application. However, the entanglement of different modalities demands new and tailored refinements to enhance adaptability and accuracy in the field. This paper outlines the implementation of a Multimodal Artificial Intelligence methodology with Affective Computing to enhance consumer insights and marketing strategies. The application combines different data modalities, such as textual, visual, and audio inputs, to tackle complex issues in dealing with consumer sentiment. The proposed approach uses advanced preprocessing techniques, including word embeddings, neural networks, and recurrent models, to extract information from diverse modalities. Fusion strategies, such as attention-based and late fusion procedures, are utilized to combine knowledge, facilitating robust sentiment detection. The implementation includes the analysis of real-time customer feedback on social media and product assessments, demonstrating improvements in predicting engagement and shaping consumer behavior. The results underscore the practical viability of the suggested method, promoting progress in multimodal sentiment analysis to extract actionable consumer insights in marketing.

2025

MANAGER-JOB FIT ON INDIVIDUAL AND GROUP JOB PERFORMANCE

Authors
SAMUL, J; e CUNHA, JF;

Publication
Scientific Papers of Silesian University of Technology. Organization and Management Series

Abstract

2025

An innovative benefit-of-the-doubt approach for health system effectiveness: a global case study on amenable mortality

Authors
D'Inverno, G; Santos, JV; Camanho, AS;

Publication
INTERNATIONAL TRANSACTIONS IN OPERATIONAL RESEARCH

Abstract
Health system performance assessment (HSPA) is essential for health planning and to improve population health. One of the HSPA domains is related to effectiveness, which can be represented considering different dimensions. Composite indicators can be used to summarize complex constructs involving several indicators. One example of such efforts is the Healthcare Access and Quality Index from the Global Burden of Diseases Study, in which different causes of mortality amenable to health care are summarized in this index through principal component analysis and exploratory factor analysis. While these approaches use the variance of the indicators, marginal improvement is not considered, that is, the distance to the best practice frontier. In this study we propose an innovative benefit-of-the-doubt approach to combine frontier analysis and composite indicators, using amenable mortality estimates for 188 countries. In particular, we include flexible aggregating weighting schemes and a robust and conditional approach. The dual formulation gives information on the peers and the potential mortality rate reduction targets considering the background conditions. In absolute terms, Andorra and high-income countries are the most effective regarding healthcare access and quality, while sub-Saharan African and South Asian countries are the least effective. North African and Middle Eastern countries benefit the most when epidemiological patterns, geographical proximity, and country development status are considered.

2025

The influence of School principals’ management on school efficiency: Evidence from Italian schools

Authors
Mergoni, A; Camanho, A; Soncin, M; Agasisti, T; De Witte, K;

Publication
European Journal of Operational Research

Abstract

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