Abstract
The aim of this work is to determine, based on a market research, the level of passenger satisfaction with public transport services, in order to support better marketing decisions. This survey involves dimensions such as the level of satisfaction with timetables and frequency, vehicle conditions, driver attitudes and behavior, fares and information made available to passengers. The study was applied to the case of public transport in the Porto Metropolitan Area, Portugal, and aims to help define recommendations to improve the quality of service and define more effective marketing strategies.

Abstract
The concept of Demand Responsive Transport (DRT) has been around for more than 40 years and is a promising mobility alternative when traditional public transport proves inadequate in terms of its effectiveness or efficiency, as is the case of low-density areas. DRT systems have a wide range of operational configurations, being highly adaptable to different contexts and environments. Therefore, the design of a DRT mobility solution can become a quite complex and challenging problem. To assist in the design of DRTs, this paper aims to present a comprehensive classification of DRT features and to identify some common design choices in different operational scenarios. The proposed classification is based on a review of reports from available literature and previous European DRT projects. In addition, an analysis of the most usual configurations for different purposes and scenarios is presented. In this research, the operational, demand, and administrative characteristics of DRTs are addressed. Demand aspects encompass features that directly influence trip demand, such as service areas, target passengers, and hours of operation. Operational features include characteristics that will affect daily operations as the type of stops, frequency of the operation, booking methodology, vehicle route, pick-up and drop-off locations, and the vehicle type used. Administrative characteristics address the relationship between consumers and the system, such as the purpose of the system, fares, visual identification of stops, and booking methods. Regarding the usual design choices, our survey shows that rural DRTs are primarily oriented to serve populations in need in low-density areas and to complement existing PT gaps, while urban DRTs are mainly viewed as a mobility alternative to fill existing PT gaps. Defining design patterns for peri-urban and multi-area DRTs presents challenges due to their transitional nature, thus combining attributes of both rural and urban systems.

Abstract
Public transport systems worldwide experienced significant declines in usage during the COVID-19 pandemic due to lockdowns and work-from-home mandates. While numerous studies have examined these phenomena, there is still a need for empirical evidence that not only documents what occurred but also provides actionable insights for future transport planning. This study aims to enhance understanding of public transport passengers' mobility behaviors during different stages of the pandemic, using the Metropolitan Area of Porto, Portugal, as a case study. Automated Fare Collection data from 2020 were analyzed and compared with data from the pre-pandemic year of 2019. The analysis included temporal, spatial, spatio-temporal, and sociodemographic dimensions. Key patterns and trends identified include a rapid recovery of ridership post-restriction easing, homogenized daily travel patterns, varied impacts on different transport modes, and significant shifts in demographic travel behaviors. These findings highlight the resilience of public transport demand and suggest that adaptive scheduling, enhanced safety measures, targeted support for vulnerable groups, promotion of off-peak travel, investment in bus infrastructure, and encouragement of multi-modal transport are essential strategies. Implementing these strategies can help improve public transport planning and mitigate the adverse effects of future crises.

Abstract
Effective traffic management is crucial in addressing the growing complexities of urban mobility, and variable message signs (VMSs) play a vital role in delivering real-time information to road users. Despite their widespread application, there is limited comprehensive understanding of how VMS influence user behavior and optimize traffic flow. This systematic literature review aims to address this gap by examining the effectiveness of VMS in shaping user interactions and enhancing traffic management systems. Using the preferred reporting items for systematic reviews and meta-analyses (PRISMA) methodology, a thorough analysis of relevant studies was conducted to identify key factors influencing VMS impact, including message content and characteristics, complementary sources of information, user demographics, VMS location, and users' reliance on these signs. Additionally, the review explores the implications of displaying non-critical information on VMS and introduces virtual dynamic message signs (VDMSs) as an innovative approach for delivering public traveler information. The study identifies several research gaps, such as the integration of VMS with vehicle-to-everything (V2X) technologies, navigation systems, the need for validation in real-world scenarios, and understanding behavioral responses to non-critical information on VMS. This review highlights the importance of optimizing VMS for improved user engagement and traffic management, providing valuable insights and directions for future research in this evolving field.

Abstract
Citizen engagement with Sustainable Energy Solutions (SES) is considered essential for the current energy transition, since decarbonization requires individuals to shift from passive consumers to citizens actively involved with the energy system. However, citizen engagement research has remained peripheral and scattered, particularly in what regards the drivers of engagement behaviors. To address this challenge, this study examines how different forms of perceived value of SES (utilitarian, social, and environmental) influence different types of citizen engagement behaviors (information seeking, proactive managing, sharing feedback, helping other users, and advocating). To this end, we developed a quantitative study in the context of a H2020 EU project, with a sample of 456 citizens from the city of Alkmaar (the Netherlands). Our findings show that the utilitarian value of SES has a significant effect on all the engagement behaviors, except for sharing feedback. Social value has a significant influence on the more socially related engagement behaviors, such as sharing feedback, helping other users, and advocating. Finally, environmental value has an indirect effect on information seeking, proactive managing, and advocating, but only when mediated through awareness of consequences. The implications of this study should allow SES providers to design more relevant offerings and policymakers to develop better citizen engagement strategies.

Abstract
Purpose - The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being. Design/methodology/approach - This commentary examines how service research has addressed these SDGs in the literature, and through the development of a theory of change, the authors propose an agenda for service research going beyond serving, to enabling and transforming service systems, expanding the current focus on individual to community and population well-being through promotion and prevention.Findings - Service research has increasingly advocated human-centered approaches but requires a shift towards an all of humanity perspective. Individual and collective well-being have gained attention in service research, emphasizing the importance of considering collective well-being.Research limitations/implications - The commentary underscores the need for a comprehensive approach to develop services that contribute to the well-being of the human species. It calls for research that transcends dyadic interactions, considers systemic dynamics and broadens the focus from individual to collective and population well-being. Social implications - This paper discusses important societal issues of poverty, hunger and good health and well-being and the need for integrated and ecosystem approaches to develop equitable and sustainable solutions for collective well-being.Originality/value - While SDGs 1, 2 and 3 address individual goals, they collectively underpin the well-being of communities and societies.