Abstract
This study adopts an integrative review approach to explore the differences and similarities between smart cities and sustainable cities. The research starts by performing two systematic literature reviews about both paradigms and, after that, employs a thematic analysis to identify key themes, definitions, and characteristics that differentiate and connect these two urban development concepts. The findings reveal more similarities than differences between the two paradigms. Despite this, some key differences are identified. Smart cities are characterized by their use of advanced information and communication technologies to enhance urban infrastructure, improve public services, and optimize resource management. In contrast, sustainable cities focus on environmental conservation, social equity, and economic viability to ensure long-term urban resilience and quality of life. This study is important because it clarifies both concepts and highlights the potential for integrating smart and sustainable city strategies to address contemporary urban challenges more holistically. The findings also suggest a convergence towards the concept of 'smart sustainable cities', which leverage technology to achieve sustainability goals. Finally, this study concludes by identifying research gaps and proposing a future research agenda to further understand and optimize the synergy between smart and sustainable urban development paradigms.

Abstract
Entrepreneurs’ decision-making in sustainable open innovation practices holds significant relevance in fostering environmentally conscious and socially responsible business strategies. Sustainable decision-making not only aligns with ethical principles but also addresses pressing global challenges such as climate change and resource depletion. This study aims to characterize the decision-making role played by entrepreneurs in the context of the open innovation paradigm and to understand the factors that influence entrepreneurial performance. A quantitative methodology supported by Partial Least Squares Structural Equation Modeling was adopted, considering a sample of 407 startups incubated in science and technology parks. After that, a mixed-methods approach was employed to explore the differences between sectors of activity, in which 4 ventures were involved. The results confirm that of the 9 hypotheses formulated in the relationship between the constructs, only innovation novelty is not significant for sustainable open innovation management processes, unlike innovation openness. This study offers theoretical and practical implications for startups that intend to use open innovation networks to integrate environmental and social considerations into the core of business strategies.

Abstract
Purpose: This study aims to propose an architecture and presents the implementation of a unified chatbot that faces the challenges of heterogeneous communication channels. This approach enables the interaction with the chatbot to be carried out over multiple communication media on a single platform. Design/methodology/approach: The chatbot was embedded in a unified communications framework. Furthermore, it has been developed and tested using the information and communications technology (ICT)Core platform. Three test scenarios have been considered in the context of a digital marketing company, which include the use of multiple channels such as text, audio and e-mail. Usability and empirical tests were performed to collect both qualitative and quantitative data. Findings: The results indicate that the proposed model improves the completion rate and enables the chatbot to interact with the customer by capturing information over multiple channels. The findings also reveal that digital marketing organizations can use a unified chatbot in their marketing campaigns, which contributes to improving the quality of customer interaction, message personalization and continuous learning throughout the process. Originality/value: While the use of a chatbot is a relatively common practice among companies, its integration into unified communications networks is an emerging topic. Proposals for integration into a unified communication channel have mainly focused on access to the same account and conversations from multiple devices or access platforms. This approach, while useful, does not allow for the integration of information from multiple sources. Alternatively, an integrated architecture is suggested in which a chatbot obtains knowledge from multiple sources and uses it to increase the quality of communication with the customer. © 2024, Emerald Publishing Limited.

Abstract
Purpose - This study, grounded in social cognitive career theory, aims to investigate the effects of the change to remote work during the COVID-19 pandemic on job security and job quality in Portugal. Design/methodology/approach - It adopts a quantitative methodology by conducting a nationwide geographical study. The sample consists of 2,001 employees working in companies registered in Portugal. It explores the impact of the change to remote work on job quality and job security. In addition, it explores the relevance of demographic, organizational and social factors to explain this relationship. Findings - The fi ndings reveal that the change to remote work has influenced the perception of job quality but not job security. Furthermore, demographic, organizational and social variables are factors that influence this perception. Research limitations/implications - Implications that digitalization can have on job security and quality, especially among the population with lower levels of education and more precarious working conditions, should be explored. It is also important to replicate this study in other countries, especially in emerging economies. Practical implications - By investigating job security, the study offers insights into the stability and predictability of employment during crises and disruptive events. By examining job quality, it delves into the multifaceted nature of work satisfaction, including factors like work-life balance, autonomy and fulfilment. Practically, the study provides valuable guidance for policymakers, organizations and individuals navigating remote work environments. Social implications - Understanding the implications for job security allows policymakers to design supportive policies and interventions to mitigate potential negative impacts on employment stability.Originality/value - This study uses a sufficiently comprehensive national sample to determine the impact of COVID-19 on employment. It offers both theoretical and practical contributions to increase knowledge about the phenomenon and provides a relevant guide for policymakers to adopt measures to mitigate the effects of the transition to remote work.

Abstract
[No abstract available]

Abstract
Sustainable initiatives play a crucial role in promoting digital health equity by addressing barriers to access and ensuring equitable use of digital health technologies and services. These initiatives may arise in various contexts, including local collaborative networks that emerge in the municipal context. This study aims to identify and characterize the municipal initiatives that have been developed in Portugal to promote digital health equity. It adopts a mixed methods approach to initially quantify the distribution of these projects in the Portuguese territory and, at a later stage, to understand the level of influence of these projects, considering their impact on individual, interpersonal, community, and societal levels. The findings identified 22 municipal sustainable initiatives and concluded that there is a strong relationship between the areas of community and individual influence. The results of this study are relevant to deepening the knowledge of bottom-up innovation in the digital health field and establishing public policies to increase the impact of these projects at the territorial level, the communities involved, and the social objectives addressed, contributing to greater social cohesion.