Abstract

Abstract
The main aim of this chapter is to study the digital touchpoints influencing customers' decisions in the five-star hospitality industry. This chapter adopted a qualitative methodology in the form of semi-structured interviews. The findings suggest the preeminent role of online travel agencies and hotel websites as the two most powerful touchpoints influencing the decision-making of the customer and serving as the principal means of making the reservation at the hotel. It also stresses the growing influence of customer-owned touchpoints, particularly user-generated content, in influencing customer perception. This research emphasizes the significance of personalized engagement in influencing customer satisfaction and loyalty. Overall, the study presents practical managerial implications for hoteliers, offering insights on how to effectively interact with customers at each stage of their journey, thereby enhancing both service delivery and overall guest experience. © 2025, IGI Global Scientific Publishing. All rights reserved.

Abstract
Monitoring the impacts of selective logging in tropical forests remains challenging due to the reliance on labor intensive field surveys. This study relies on the use of pre- and post-logging airborne LiDAR data to provide a precise and scalable method for quantifying canopy disturbances, carried out within the Sustainable Management Plan for the Jamari National Forest in Rond & ocirc;nia. The analysis of the airborne LiDAR data revealed a significant increase in canopy gaps after logging (F= 63.5,p <0.001 ), with canopy gaps corresponding to an average increase of 3.9 +/- 0.4% relative to the total plot area due to logging activities. The mean canopy gap area per felled tree was 158.29 m(2) ( +/- 35.7). A strong positive correlation was found between canopy gaps that emerged after logging and the logged AGB (18.4 +/- 1.7Mg ha(-1) ). A significant reduction in mean canopy height was also observed, decreasing from 26.26 +/- 0.40 m before logging to 24.62 +/- 0.33 m after logging (F= 9.86,p= 0.005) . The mean canopy gap area shifted from 40.68 +/- 2.30 m(2) to 77.07 +/- 2.82 m(2). Furthermore, there was an increase of 14.6% in the total number of gaps. The average Gini coefficient was 0.50 +/- 0.02 before logging and 0.64 +/- 0.01 in the post-logging areas and the average total impact on the canopy was 16.6 +/- 1.5% of the selectively logged area. The results obtained using the proposed methodology were consistent with field observations, demonstrating high accuracy of LiDAR-detected impacts when compared with inventory and GNSS data. This high detection rate highlights the sensitivity of LiDAR point cloud data in capturing small structural changes. Compared to pre-logging conditions, the observed alterations demonstrate that LiDAR provides a more precise and scalable approach for quantifying the impact of selective logging on forest structure.

Abstract
Ensuring reliable and high-quality electricity service is critical for consumers and Distribution System Operators (DSO). The DSO's Plan for Development and Investment in the Distribution Network (PDIDN) plays a pivotal role in enhancing network reliability and resilience while balancing technical and financial aspects. This study proposes a novel probabilistic approach for quality-of-service (QoS) estimation in distribution systems, addressing the limitations of traditional deterministic methods. Leveraging Bayesian regression, specifically the Spike and Slab technique, the model incorporates prior knowledge to improve the prediction of key QoS indicators such as SAIDI, SAIFI, and TIEPI. Using historical network data, the model demonstrates superior predictive accuracy and robustness, offering realistic confidence intervals for strategic planning. This method enables informed investments, enhances regulatory compliance, and supports renewable integration. The findings underline the potential of probabilistic modeling in advancing QoS forecasting, encouraging its application in other areas of electric network management.

Abstract
Accurate biomass estimation is important for forest management and climate change mitigation. This study evaluates the potential of using LiDAR (Light Detection and Ranging) data, acquired through Unmanned Aerial Vehicles (UAVs), for estimating above-ground and total biomass in Eucalyptus globulus and Pinus pinaster stands in central and northern Portugal. The acquired LiDAR point clouds were processed to extract structural metrics such as canopy height, crown area, canopy density, and volume. A multistep variable selection procedure was applied to reduce collinearity and select the most informative predictors. Multiple linear regression (MLR) models were developed and validated using field inventory data. Random Forest (RF) models were also tested for E. globulus, enabling a comparative evaluation between parametric and machine learning regression models. The results show that the 25th height percentile, canopy cover density at two meters, and height variance demonstrated an accurate biomass estimation for E. globulus, with coefficients of determination (R2) varying between 0.86 for MLR and 0.90 for RF. Although RF demonstrated a similar predictive performance, MLR presented advantages in terms of interpretability and computational efficiency. For P. pinaster, only MLR was applied due to the limited number of field data, yet R2 exceeded 0.80. Although absolute errors were higher for Pinus pinaster due to greater biomass variability, relative performance remained consistent across species. The results demonstrate the feasibility and efficiency of UAV LiDAR point cloud data for stand-level biomass estimation, providing simple and effective models for biomass estimation in these two species.

Abstract
This article explores the optimization of Battery Energy Storage Systems (BESS) in energy markets, emphasizing their role in decarbonization by storing excess renewable energy and mitigating grid constraints. BESS enables energy transition by facilitating energy arbitrage, frequency regulation, and grid stabilization, essential for integrating variable renewable sources. Focusing on the UK energy market, the study highlights the favorable policies and investments driving BESS deployment. It examines revenue streams, including Day-Ahead and Intraday markets, ancillary services, and balancing mechanisms, particularly dynamic services like frequency regulation. Challenges such as gas market volatility and regulatory hurdles are also discussed. The proposed market optimization model simulates BESS operations, revealing consistent revenue potential influenced by market conditions and regulatory frameworks. The study underscores BESSs critical role in stabilizing grids, supporting renewables, and enhancing energy security while calling for further research on equipment degradation and broader impacts on energy systems and pricing.