Luís Carneiro

Abstract
Growing interest on business collaboration motivates today's industries, especially small and medium enterprises (SMEs) to establish and manage dynamic and non-hierarchical business networks to respond to market opportunities with added business benefits. This business environment requires concurrent work and real-time information sharing between key business partners in order to design and develop customised products. The use of traditional communication media such as e-mail, phone and fax is not satisfactory to get real-time information and is time-consuming and most often ineffective. In such environments, an Information and Communication Technology (ICT)/Web-based technology supports real-time information sharing among networked SMEs for the collaborative design and manufacturing of customised products. This study proposes an innovative ICT platform supporting SMEs collaboration, through Web and the Internet of Things technologies, which follows the Net-Challenge conceptual approach and methodological guidelines for SMEs to form and operate virtual organisations for the collaborative development and delivery of customised products. The ICT Platform was assessed in three different industry domains, namely the textile and apparel, the footwear and the machine tools, respectively. This ICT solution promotes collaboration, with substantial advantages for SMEs including the reduction of costs and delivery time and improvement of the innovation potential.

Abstract
In the recent years, it has been confirmed both by theory and by practice that organisational models need to include networking strategies to cope with the current competitive environment. Different collaboration levels can characterise supply chains, virtual organisations (VO) and business communities; however, managing different networking scenarios is extremely important to allow SMEs to respond to market opportunities, ensuring a quick response, unique products with competitive prices and high product quality. This paper proposes an innovative methodological approach to support collaboration amongst SMEs for customised product design and manufacturing based on the VO concept. The work is based on mapping the methodology with the most important processes characterising the life of a VO and defining the operative practices to be performed within this type of network. This paper presents two case studies in the fashion industry, where the proposed approach for network management was tested and analysed.

Abstract
This paper presents part of the findings of a research project aiming at characterising high-performance collaborative business networks and at defining the conditions required for their creation and management. The project adopted a multiple case study research strategy and three different business networks are presented in this paper. Empirical studies have been performed in Northern Portugal. The results of the study include operational definitions based on a comprehensive literature review, a conceptual reference framework for the analysis of high-performance collaborative networks and recommendations for the creation and management of such networks.

Abstract
This book provides the latest models, methods and guidelines for networked enterprises to enhance their competitiveness and move towards innovative high performance and agile industrial systems. In the new global market, competitiveness and economic growth rely greatly on the move toward innovative high performance industrial systems and agile networked enterprises through the creation and consolidation of non-hierarchical manufacturing networks of multi-national SMEs as opposed to networks based on powerful large-scale companies. Network performance can be significantly improved through more harmonious and equitable peer-to-peer inter-enterprise relationships, conforming decentralized and collaborative decision-making models. Traditional hierarchical manufacturing networks are based on centralized models, where some of the actors involved must adapt themselves to the constraints defined by those who are most dominant. Real-world experiences of such models have revealed some major problems due to the centralized vision of the supply chain and the sub-optimal performance of centralized decision-making. For the current highly dynamic markets, this generates major inefficiencies in operation throughout the supply chain. This book collects the latest research regarding non-hierarchical manufacturing networks and provides enterprises with valuable models, methods and guidelines to improve their competitiveness. © 2013 by John Wiley & Sons, Inc.

Abstract
Performance measurement determines, based on data, if the process, business unit or organization is progressing toward the goals as planned. This chapter describes the approach proposed for performance measurement, that is part of the Net-Challenge framework for the performance management in collaborative networks (CNs). The chapter first presents an overview of performance measurement in the framework and introduces the concept of the performance factor. Some typical performance factors and some known approaches are elaborated. Collaboration is addressed in particular. Next, the chapter discusses factorization and disaggregation as the development of the performance factors in two dimensions. Then, the chapter explains the three main activities of performance measurement, including definition of what to measure and targets setting, setup of a measurement system, and measurement and analysis of performance. Finally, the chapter briefly provides information and communication technology (ICT) platform to support performance management. ©2013 by John Wiley & Sons, Inc.