Maria Rosário Bernardo

Abstract
Recent technological advancements have increased computer crime, requiring public authorities to implement structured mitigation strategies. While initiatives exist to improve digital literacy on device security, they must also address the complexities of computer crime. Using Design Science Research, this study investigated the applicability of chatbots to raise awareness of computer crime in a public administration setting. A systematic literature review highlighted the issue's relevance and identified knowledge gaps. A scoping review gathered concepts, methodologies, technologies, architectures, and tools for developing and evaluating an effective chatbot. The design and development phase included a detailed proposal for a sophisticated chatbot architecture. During the demonstration and evaluation phases, the utility of the chatbot was tested in the domain of conversational flow efficiency and usability. The study's primary results and contributions are to assess the chatbot's effectiveness in raising awareness of computer crime on public websites. Future work should focus on implementing the chatbot in the actual context of public administration, proposing a network of specialized conversational assistants, and improving public service interoperability to enhance computer crime awareness.

Abstract
Data governance plays a crucial role for organizations aiming to improve data quality, security, and compliance, yet research reveals ongoing challenges in implementation, maturity, and the practical effectiveness of current frameworks. Despite the availability of numerous concepts, models, and assessments, their actual impact and relevance remain fragmented and insufficiently explored. This Systematic Literature Review (SLR) investigates how data governance frameworks influence maturity and identifies the factors that drive their effectiveness. Through the synthesis of existing research, the review aims to clarify the relationship between governance frameworks and maturity levels, highlight operational benefits, and examine implementation challenges, ultimately contributing to both academic understanding and practical advancements in data governance. Analyzing the most relevant studies, the review seeks to uncover the main governance mechanisms, frameworks, and trends shaping this field, with a central question in focus: How can a structured master data management framework improve data governance maturity?.

Abstract
Data management solutions became highly expensive and ineffective mainly due to the lack of transparent processes and procedures to measure and provide clear guidance on the steps needed to implement them. The organizations and specialists agree that the only manner solve the data management issues requires the implementation of data governance. Many of those attempts had failed previously because they were based only on IT, with rigid processes and activities frequently split by systems or the areas supported by systems and their data. It shows that Data governance has been acquiring significant relevance. However, a consensus or even a holist approach was not achieved so far. This paper that is part of an ongoing thesis research that aims to identify the main gaps and opportunities by summarizing and study the literature consistently and as result at the end of the research it will propose a standard framework for data governance measuring its impact on the Data Governance maturity level before and after its implementation and thus as contribute to the community by trying to mitigate the problems found.

Abstract
The intensive use of electronic equipment and the growing offer of services over the Internet has increased the incidence of computer crime. Although there are public measures in Portugal aimed at promoting the digital skills of citizens in matters of security and privacy of electronic equipment, they need to address the more complex aspects of this type of crime. Due to this specificity, preventive measures of the phenomenon may benefit from the know-how and experience of entities with legal powers in the area, especially the National Center for Cybersecurity (CNCS), the Public Prosecutor's Office (MP), and the Judicial Police (PJ). In the public administration in Portugal, emerging technologies based on artificial intelligence (AI) are being adopted to enhance communication between the State and citizens. Awareness-raising extensive actions should make use of these technological tools. Thus, this article describes the research leading to the identification of an efficient electronic device (artifact) in an e-government context aimed at informing and raising awareness among citizens about the growing phenomenon of cybercrime.

Abstract
Technological developments have had a major impact on the intensive use of electronic equipment, networked or connected to the internet, factors that have boosted the emergence and growth of cybercrime. Measures to mitigate and combat the phenomenon, taking into account its complexity and specificity, must involve all public entities with responsibility in the sector, in a global effort to promote digital literacy in the areas of cybersecurity and computer crime prevention. These comprehensive actions should use digital technologies based on artificial intelligence (AI), such as virtual assistants, whose characteristics allow the massification of information transmission, while enhancing the digital inclusion of users. Government entities are engaged in adopting technologies based on chatbots, with their presence in several areas of public administration. Despite the evolution, these resources have not yet been made available by the entities responsible for mitigating computer crime. On the other hand, although there are government programs aimed at increasing the digital skills of citizens, namely regarding the protection of devices, digital content or personal data, they are not designed for the specificities of cybercrime. In this context, a system based on chatbots, implemented in a digital governance context, by law enforcement agencies, with resources shared with other government entities can contribute to the prevention of cybercrime. © 2022 IEEE.