Abstract

Abstract
Automation is a concept that has been previously introduced in organizations as a means to improve their processes. However, Robotic Process Automation (RPA) is an emerging method to automate processes with software, which the industry calls robots. These robots perform repet-itive and low-complexity tasks previously performed by humans in front of a computer which as is known is the most commonly used feature in a company nowadays. Using the Design Science Research methodology to build up this article, it is argued that RPA is being used idly compared to its full potential which would entail using process improvement techniques before applying the automation itself. Thus, this article proposes a new approach to RPA through the use of Lean techniques. This article assesses two market leaders in RPA. It suggests a framework of activities for organizations that are investing in RPA and that want to take advantage of the capabilities currently offered by this technology. The majority of the demonstration proposal was carried out in a Portuguese private bank in three processes. Depending on the different cases, it had an overall positive evaluation in the field or simulations. Comparing RPA and Lean RPA projects in the number of resources (time, FTE) needed to carry out business processes, the latter approach presented values that were significantly lower and, consequently, satisfactory.

Abstract

Abstract
Low-code tools are a trend in software development for business solutions due to their agility and ease of use. There are a certain number of vendors with such solutions. Still, in most Western countries, there is a clear need for the existence of greater quantities of certified and experienced professionals to work with those tools. This means that companies with more resources can attract and maintain those professionals, whilst other smaller organizations must rely on an endless search for this scarce resource. We will present and validate a model designed to transform ChatGPT into a low-code developer, addressing the demand for a more skilled human resource solution. This innovative tool underwent rigorous validation via a focus group study, engaging a panel of highly experienced experts. Their invaluable insights and feedback on the proposed model were systematically gathered and meticulously analysed.

Abstract
The global overview of the challenges faced in trying to minimise the risks of organisations in the face of cyber-attacks is arduous for any organisation. Defining an appropriate risk management model that proactively minimises cybersecurity incidents is a critical challenge. Many malicious attacks occur daily, and there is only sometimes an adequate response. There is a significant investment in research to identify the main factors that may cause such incidents, always trying to have the most appropriate response and, consequently, potentiating the response capacity and success. At the same time, several different methodologies evaluate risk management and the maturity level of organisations. Due to the lack of predictive models based on data (evidence), there is a significant investment in research to identify the main factors that may cause such incidents, starting to design models based on AI-Artificial Intelligence. This research will go in the direction of developing a user-friendly model supporting the assessment of the methodological aspects of an organisation. © 2023, IGI Global.

Abstract
In a competitive business landscape heavily reliant on information and communication technology, organisations must be prepared to address disruptions in their business operations. Business continuity management involves effective planning for the swift reestablishment of business processes in the short term. However, there are still obstacles to implementing business continuity plans, which can be justified by various factors. The purpose of this study is to present the perspectives and future research paths based on a systematic literature review from the peer-reviewed literature published from 1 January 2000 to 31 December 2021. This systematic literature review adheres to the guidelines established by evidence-based software engineering and leverages the Parsifal online tool. The primary research results identify and establish connections between the common components and activities of business continuity management as defined in international standards and frameworks to identify gaps in the existing knowledge. These findings will contribute to the development of a framework that provides a practical approach applicable to organisations of all sizes, taking into account each aspect of business continuity management, with a particular emphasis on information and communication technology systems. This paper's contribution lies in offering insights from a systematic literature review regarding the strategic principles for designing and implementing a business continuity plan, along with a comprehensive overview of related research. Furthermore, it presents a path forward to guide future research efforts aimed at addressing the gaps in the literature concerning continuity planning.