Abstract
The continuous use of dynamic and disruptive ICT as energizing elements of the educational process is a reality of current days, where millennials are the centre of an education paradigm in which students are much more inclined to use technologies than enrolling in a traditional nondigital course. Considering education management information systems (EMIS) capacities to collect, analyse, process and publish information and data, it is easy to perceive their relevance to both education organizations and students. Nevertheless, and despite EMIS complexity and inherent possibilities, the existing literature does not provide for a detailed characterization on the impact these systems might have on students' success. Thus, this research focuses on understanding the use of EMIS by students and the arising of net benefits; it introduces an EMIS success model which posits that to ensure net benefits for students, education institutions must safeguard that their education management information systems are of high quality, while at the same time students are maintained satisfied with the system and engage in continuous use. To assess the posed model, an empirical study has been performed, involving students from higher education institutions. Findings from the study allow us to perceive that, as information systems (IS) success models state, EMIS use and students' satisfaction are predictors of net benefits. This same model also claims that the available information quality and EMIS inherent service quality are also strong determinants of both continuous EMIS use and student satisfaction.

Abstract
At a time when communication, new media, and digitalization are transversal to the whole of society, private health care organizations have the possibility of making their business processes evolve. The objective is thus to seize the benefits associated to the active use of patients' electronic health records (EHRs) as the basis for personalized health care. In order to initially validate the health care sector acceptance of a 360 degrees health care information system (HIS), focused on collecting patients' data to create the necessary knowledge for delivering personalized health care procedures and initiatives, a focus group involving a set of health-related professionals was performed. Despite recognizing the immense possibilities associated to EHR and its direct incorporation on a 360 degrees HIS, the referred professionals still highlighted their concerns relative to the maintenance of adequate security and privacy levels. With this in mind, a proposal for a 360 degrees HIS model is presented, and its main functional blocks are described with a focus on triggering patient/customer loyalty.

Abstract
The herein proposed research project brings together the area of the multi-agent recommender systems and the IoT and aims to study the extent to which a context-based multi-agent recommender system can contribute to improving efficiency in the evacuation of buildings under a fire emergency, recommending the most adequate and efficient evacuation routes in real time. © Springer Nature Switzerland AG 2019.

Abstract
Equal access to all software and digital content should be a reality in the Digital Era. This argument is something defended both by existing regulations, norms and standards, and also business organizations and governments. Despite this acknowledgement, the reality is still far from the desired equality. For certain groups of disabled or impaired citizens, such as the visually impaired, the existence of e-accessibility compliance represents an opportunity to integrate, in a more simple and straightforward manner, their societies. Despite the existing poor results on e-accessibility compliance, the mentioned citizens insist on using digital devices in their daily lives. Even though, in the last decade, multiple standards and regulations have been published towards indicating how to develop accessible digital user interfaces, there are still two major issues surrounding its implementation: the complexity and disparity of the documents containing the abovementioned norms, and also the lack of e-accessibility know-how by software experts. With this in mind, a proposal for an accessible software development model that encompasses e-accessibility incorporation as one of the development process activities has been presented. This model might represent a very interesting support tool for software development organizations and a novel resource for learning and training institutions to be able to improve their computer science and informatics students' skills on e-accessibility.

Abstract
The legislation on the accessibility of the information and communication technologies (ICT) is not new and consequently there have been a number of international and national initiatives, however they are very focus in the Web. We are in the threshold of a more comprehensive approach in the ICT domain. The European Standard EN 301 549 specifies the accessibility requirements for public procurement of ICT products and services in Europe. This study focuses on the analysis of the benefits / impact, for each group of People with Special Needs (PSN), the parameters of the European Norms (EN) for ICT products and services, which support the new legislation in the domain of public acquisition for the countries of the European Union (EU), the EU Public Procurement Directive 2014/24/EU. Questions related to methodologies, techniques and tools to evaluate the parameters of these EN will be studied in the future, as well as the models for the certification of ICT products and services, with the purpose of presenting solutions. In the future, a framework will be also designed and developed with specific functionalities and being capable of assist and facilitate the evaluation of EN parameters, and consequently the certification of the ICT products and services.

Abstract
In the last decade, we have witnessed the emergence of a new socioeconomic paradigm related to Internet-based virtual communities that promote practices of sharing the use or consumption of products and services: the collaborative economy. Despite growing research on the most diverse areas of the collaborative economy, research on the integration of blockchain systems into collaborative economy organizations is still rather limited. By the present investigation, purely explanatory and based on a comparative and interpretive case study, we intend to verify the susceptibility of the blockchain systems to foster the emergence of new business models. Due to the small number of organizations in the collaborative economy currently operating with blockchain-based business models, it will be important in future investigations to identify and study the influence of these systems on the business models of other organizations, in particular whether their adoption represents a source of competitive advantage.