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Publicações

Publicações por Ramiro Gonçalves

2010

E-business Maturity and Information Technology In Portuguese SMEs

Autores
Gonçalves, R; Santos, S; Morais, E;

Publicação
Communications of the IBIMA - CIBIMA

Abstract

2010

Contact center: information systems design

Autores
Rijo, R; Varajão, J; Gonçalves, R;

Publicação
J Intell Manuf - Journal of Intelligent Manufacturing

Abstract

2010

Constrains associated to e-business evolution

Autores
Morais, EP; Pires, JA; Goncalves, R;

Publicação
E-Business Issues, Challenges and Opportunities for SMEs: Driving Competitiveness

Abstract
Technological advance of the last decades created an atmosphere in which the organizations are forced to look actively for new options for the cost reduction, in addition to, simultaneously, seeking to compete more effectively in their markets. This context requires focused, swift, more flexible and more competitive organizations which are forced, many times, to implement radical changes in the way they conduct business, employ people and use technology. Despite the recognition and the attention given to electronic business (or e-business) over the last years, this type of business hasn't yet achieved a desirable maturity stage. This problem, current and stated over the last years, demands research efforts so that a solution can be found to solve it. In this chapter, the authors explore a range of constraints which are suggested by the literature to influence e-business evolution, so that organizations could be better equipped in anticipating any difficulties while in progress through their e-business initiatives. © 2011, IGI Global.

2011

Model of funcionalities for the development of B2B e-commerce solutions

Autores
Pinto, M; Rodrigues, A; Varajao, J; Goncalves, R;

Publicação
Innovations in SMEs and Conducting E-Business: Technologies, Trends and Solutions

Abstract
The explosive growth of the Internet has revolutionized the way of conducting business in several areas, acting nowadays as an important channel of communication and for the trading of goods and services. Therefore, electronic commerce (EC), defined as the execution of transactions of goods and services which rely on computers mediated by informatics networks, assumes particular importance due to the benefits that it may imply for companies. In this chapter we focus on a particular type of electronic commerce: business to business (B2B). B2B describes electronic commerce associated to operations of buying and selling products and services through the Internet or through the use of private networks shared between business partners, thus replacing the physical process around commercial transactions. This type of EC facilitates conducting electronic transactions between companies. There are several B2B solutions that enable companies to make transactions from buying and selling goods and services, to participating in auctions. The analysis of such solutions enabled us to verify that there are big differences in the amount of the supported functionalities, and significant opportunities for development, with the aim of helping companies to evaluate their electronic commerce solutions and to conceive new and more complete systems. In this chapter, a new model of functionalities for the development of B2B EC solutions is presented. © 2011, IGI Global.

2012

E-BUSINESS MATURITY: CONSTRAINTS ASSOCIATED WITH THEIR EVOLUTION

Autores
Morais, EP; Pires, JA; Goncalves, RM;

Publicação
JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE

Abstract
To compete effectively in the e-business world, an organization must structurally transform its internal foundation. This structural change requires an organization to develop an innovative e-business strategy, focusing on speed to market and breakthrough execution. Despite the recognition and care that in recent years has been dedicated to e-business, there remains a need for continuing research efforts that seek to better understand constraints on the evolution of an organization to a state that can take advantage of e-business possibilities. There is a special need for this when considering small and medium enterprises, or businesses in developing countries. To minimize risk exposure from e-business initiatives, it is imperative for an organization to identify potential constraints on e-business evolution. In this setting, we develop a research model that involves e-business constraints and e-business maturity. We classify the constraints into the categories of environment constraints, organizational constraints, and technological constraints. Our results indicate that there are constraints that can be more or less problematic, depending on the stage of maturity. The results are also quite different in large organizations versus Small and Medium Enterprises.

2009

EXPLORATORY INVESTIGATION OF E-BUSINESS CONSTRAINTS AMONG LARGE ORGANIZATIONS IN PORTUGAL

Autores
Morais, E; Pires, JA; Goncalves, R;

Publicação
ICE-B 2009: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON E-BUSINESS

Abstract
It is well recognized that e-business supports all parts of an organization's value chain, and offer valuable competitive advantages to firms. It is imperative for an organization to identify potential constraints to e-business in order to minimize the risk derived from its e-business initiative. Hence, in this paper, we explore a range of constraints that the literature suggests influences e-business evolution, so that organizations could be better equipped in anticipating any difficulties while in progress through their e-business initiatives. Thirteen hypotheses were formulated and tested. Questionnaires were applied to investigate the research problem. It was administered to 1000 managing directors of the biggest (according to the amount of business) Portuguese enterprises. Results suggest that organizational constraints are more critical, such as, conflict with traditional trading partners, conflict with traditional business and e-business initiatives, reengineering business processes and resistance to change, among other.

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