Abstract

Abstract
Automation is a concept that has been previously introduced in organizations as a means to improve their processes. However, Robotic Process Automation (RPA) is an emerging method to automate processes with software, which the industry calls robots. These robots perform repet-itive and low-complexity tasks previously performed by humans in front of a computer which as is known is the most commonly used feature in a company nowadays. Using the Design Science Research methodology to build up this article, it is argued that RPA is being used idly compared to its full potential which would entail using process improvement techniques before applying the automation itself. Thus, this article proposes a new approach to RPA through the use of Lean techniques. This article assesses two market leaders in RPA. It suggests a framework of activities for organizations that are investing in RPA and that want to take advantage of the capabilities currently offered by this technology. The majority of the demonstration proposal was carried out in a Portuguese private bank in three processes. Depending on the different cases, it had an overall positive evaluation in the field or simulations. Comparing RPA and Lean RPA projects in the number of resources (time, FTE) needed to carry out business processes, the latter approach presented values that were significantly lower and, consequently, satisfactory.

Abstract

Abstract
The organizations ability to make effective use of information technology and to focus on innovation and creativity are recognized as being important. The perspective of using creativity techniques or some adaptations, to help innovation in the information systems area seems to be promising. In this article we propose a strategy for introduce creativity in the information systems planning in order to build more agile and efficient information systems, allowing therefore more competitive business. © 2011 AISTI.

Abstract
The World Wide Web technology, supported on Internet, is transforming all business activities into information-based activities. As a result, one can see a radical change in the traditional theoretical models and organisation. The small and medium enterprises (SME) are the type of enterprises that can reap more advantages with the usage of Internet for electronic business. We found that current methodologies present gaps which make them inadequate and unable to help the small and medium enterprises define an effective strategy and follow an plausible implementation path. This being so, we propose a methodology to support the complete implementation lifecycle of electronic business in small and medium enterprises. © IFIP International Federation for Information Processing 2009.

Abstract