Abstract
The role of creativity techniques in the design of prototypes is of particular interest given its potential for innovation. At same time, despite the efforts of decades in terms of policies and programs of action, humanity has not yet come close to global sustainability. Sustainability design must involve society and creatively employ all available knowledge sources for creating sustainable software. This paper proposes a prototype design approach rooted in employing creativity techniques, while being guided by the dimensions and principles of the Karlskrona Manifesto. This approach is applied to the development of a multidisciplinary aggregator for the optimization of social services. As a result. guidelines for the use of creativity in requirements engineering will be presented, as well as on how to include sustainability issues, namely the Sustainable Development Goals and the five dimensions of sustainability in the design of prototypes.

Abstract
Nowadays, the use of creativity in business has been increasing drastically because it has been perceived to be important for the market to come up with new ways, focused on answers to the problems proposed by the users. Several different creativity techniques can be used in a myriad of contexts. One of the most important techniques is the SCAMPER technique, which is based on reorganizing, modifying, adding, and eliminating information. An automated system will provide answers and solutions to creativity problems and contribute to minimizing the cost of innovation in companies. The aim of this paper is, therefore, to design an architecture system for a creative information system based on the SCAMPER creativity technique, thus building an automated system of this technique. © 2020, Springer Nature Switzerland AG.

Abstract
The study of creativity in the design of prototypes for an organization is of particular interest given its potential for innovation. This article proposes an approach to the design of prototypes using creativity techniques and including sustainability concerns. The application of the approach is illustrated by presenting a real case of development of an aggregator and multidisciplinary prototype for the optimization of social services. The approach includes guidelines for the use of creativity techniques in requirements engineering and for incorporating sustainability concerns.

Abstract
Telecoms are companies that provide communication services. In 2020 a drop in Telecom's revenues is expected due to COVID and this impact will remain for future years, with higher drops in coming years. The adoption of Self-Service Technologies allows to solve the problem of selling and serve the customers on-line, increasing customer loyalty, reducing cost, fostering innovation and thus increasing revenues. The major research question for this work is: Which factors influence the adoption of online self-service technologies by Business-to-Business customers of a Telecom?. In order to derive a conceptual framework to answer this question several theories where used: The Technology Acceptance Model (TAM), The Innovation Diffusion Theory (IDT) and the SST attitude/intention model. A conceptual framework that drives the adoption of Self-service technologies in Telecom B2B segments was proposed and tested.

Abstract
This paper aims to define a problem to be studied and summarize previous research work done. Remote work or telework enterprise model has been a growing trend. The Covid-19 pandemic forced businesses to adopt a temporary remote-working mode. Now managers are investigating whether this dnew working-mode is, or not, a better approach than the traditional working mode known as the office model. The proposed framework will support the transformation process from a physical into a remote work model supported by applying digital tools and methods. Furthermore, the framework proposed in this work aims to help business decision makers to decide which organizational model they should adopt after Covid-19: full-remote; hybrid or partially remote; or physical, also known as going back to the office. A simple and pragmatic framework is proposed to help organizations: understand if it's possible to transform a business from a physical (at the office) to a full or partial remote model; define the main goals of this transformation; create a simple template to map the new digital enterprise architecture in terms of tools, data management, business processes and human resources (job functions and digital skills).

Abstract
In a competitive business environment, strongly supported on Information and Communication Technologies (ICT), organizations increasingly need to be prepared to cope with disruptions in their activity and business processes. Business Continuity Management (BCM) encompasses effective planning for the relaunch of business processes in the short term, through the implementation of a Business Continuity Plan (BCP), which constitutes a decisive management factor for the continuity of value creation or guarantee of delivery of goods or services, to safeguard the business survival. This work addresses this issue, supported by a preliminary literature review oriented to identify and relate the common basis of components and activities of the BCM in the normative references, models and libraries of good practices, in order to explore the identification of its gaps in driving an achievable instrument to all organization sizes, considering each component of the BCM, allowing to assess the stage of preparedness, implementation and appraisal of the essential elements, with greater focus on ICT systems, that guide the BCM and the design of a BCP tailored to an organization.