Abstract
In this paper we intend to present an analysis to the means of collecting customer feedback through the Internet. Holding the current customers, as well as attract new ones, has been a very relevant concern to many organizations. Knowing their customers opinion is a decisive part of the product/service development. Collecting customer feedback through the Internet is considered to be simpler and economical when comparing to the traditional means of collecting customer feedback. This work is the result of a study that identified the means of collecting customer feedback present in the websites of the biggest Portuguese SMEs and biggest Portuguese enterprises in business volume.

Abstract
The Internet is extremely important for the publishing of information and for the interaction between the society elements. Due to this, it's essential that the web presents itself accessible to all, including those with any kind of disability. An accessible web may help the handicapped citizens interact with the society in a more active way, including the electronic public procurement platforms. This paper presents a study made with a universe of 8 Portuguese certified platforms (by CEGER), using a W3C referenced tool (TotalValidator), and presents some statistical results according to the Portuguese Classification of the Enterprises Activities.

Abstract
The use of the web is quickly spreading to the majority of the society. In many countries the use of the web in government services, education and training, commerce, news, citizenship, health and entertainment is significantly increasing. The web is extremely important for the dissemination of information and the interaction between the various society elements. Due to this, it's essential that the web presents itself accessible to all, including those with any kind of disability. An accessible web may help the handicapped citizens in their interaction with the society. With this in mind, an evaluation of the accessibility levels of the Portuguese websites is, essential, for an assumption on the availability of these websites to all disabled citizens.

Abstract
Web accessibility is growing in importance as each day goes by. Alongside this growth, is also the increasing need for access to web resources by those with some sort of disability. The web is very important for spreading information and for the interaction between the various elements in society. Given this, it is essential that the web presents itself as a totally accessible resource, so that it can help disabled citizens in their integration within society. This obligation should be even greater for enterprises as primarily the web is used as a marketing and business platform. With this document we would like to present indicators regarding the accessibility levels of Portuguese websites and, we would also like to present a brief comparison between the accessibility levels of the 1000 largest Portuguese enterprises' websites and the accessibility levels of the 1000 best Portuguese SMEs' websites.

Abstract
Web accessibility is growing in importance. We may also find an increasing need for access to web resources by those with some sort of disability. The Web is very important for spreading information and for promoting interaction between the various elements in society. Given this, it is essential that the Web presents itself as a totally accessible resource, so that it can help citizens with disabilities and their integration in society. This obligation should be even greater for enterprises as primarily the Web is used as a marketing and business platform. With this document, we present indicators regarding the [lack of] accessibility levels of Portuguese enterprise websites. This article contains theoretical and background considerations as well as the results of two different studies that the research team undertook. First of all, the research team made a comparison between the 1000 largest Portuguese enterprises (annual sales volume) and the 1000 best Portuguese small and medium enterprises (sales growth and profit) using a specialised software tool and according to Web Content Accessibility Guidelines (WCAG) 1.0; the research team then also considered WCAG 2.0 and its impact on enterprise Web accessibility. In the second study (qualitative in nature), focus group interactions led to a set of recommendations towards greater accessibility.

Abstract