Abstract
Higher education institutions (HEIs) make decisions in several domains, namely strategic and internal management, without using systematized data that support these decisions, which may jeopardize the success of their actions or even their efficiency. Thus, HEIs must define and monitor strategies and policies essential for decision making in their various areas and levels, in which business intelligence (BI) plays a leading role. This study presents a systematic literature review (SLR) aimed at identifying and analyzing primary studies that propose a roadmap for the implementation of a BI system in HEIs. The objectives of the SLR are to identify and characterize (i) the strategic objectives that underlie decision making, activities, processes, and information in HEIs; (ii) the BI systems used in HEIs; (iii) the methods and techniques applied in the design of a BI architecture in HEIs. The results showed that there is space for developing research in this area since it was possible to identify several studies on the use of BI in HEIs, although a roadmap for its implementation was not identified, making it necessary to define a roadmap for the implementation of BI systems that can serve as a reference for HEIs.

Abstract
Nowadays, Higher Education Institutions (HEIs) are faced with the crucial challenge of establishing and supervising strategies and policies that are essential for decisions in various areas and at various levels. Within this context, the importance of Business Intelligence (BI) has increased significantly, emerging as an essential tool for analysing and managing data. This BI capability enables HEIs to make more informed choices in line with their global strategies. This research focuses on developing a roadmap for the effective implementation of BI systems in HEIs. Using a Design Science Research (DSR) methodology, this work proposes a structured and adaptable roadmap that covers the key factors from the design to the implementation of BI systems in HEIs. This roadmap includes not only a reference architecture for BI systems but also a set of dashboards. The roadmap was validated through a case study at the University of Tras-os-Montes e Alto Douro (UTAD), involving exploratory analysis and feedback from experts. This study stands out for its practical and theoretical approach, offering a strategic and practical guide for the adoption of BI systems in HEIs, thus responding to a need identified in the academic literature.