Abstract
Today, manufacturing is moving towards customer-driven and knowledge-based proactive production. Shorter product life cycles lead to increased complexity in areas such as product and process design, factory deployment and production operations. To handle this complexity, new knowledge-based methods and technologies are needed to model, simulate, optimize and monitor manufacturing systems. Product lifecycle management research tends to focus on situations that are responsive to formal analysis and modelling. However, in several domains such as knowledge intensive collaborative environments, it's not possible to model processes using formal notations. Knowledge based and collaborative process management involves a combination of structured and non-structured processes. Structured processes management can be reduced to a set of fully-defined rules leading to high efficiency but also low flexibility, whereas the management of non-structured processes is not prone to a full formalization. A combination of both structured and unstructured management approaches is required in order to achieve a successful trade-off between efficiency, flexibility and controllability. We call a process as semi-structured when it contains both structured and non-structured sub-processes leading to a flexible and efficient hybrid approach. Large enterprise information systems, impose structured and predictable workflows, while knowledge based collaborative processes are unpredictable to some extent, involving high amount of human-decision. Moreover, large enterprise information systems are not able to manage the daily ad hoc communication inherent to the knowledge-based process itself. This paper introduces a set of concepts, methods and tools of an innovative Hybrid Process Management approach validated by a real world business case in the automotive industry.

Abstract
Purpose - Hospital centres (HCs) are the result of a horizontal integration of two or more hospital units. The benefits of this integration have been presented in the literature. The purpose of this paper is to define the hospital performance dimensions most valued by HC internal stakeholders, and to evaluate if the importance given to each dimension is different when comparing professional groups. Design/methodology/approach - An in-depth HC case study using a quantitative survey based on the Parsons' social system action theory to achieve this goal was conducted which embraces the four major models of organizational performance. In the final version of the survey, 37 items were retained for analysis. An exploratory factor analysis was conducted for a final sample of 365 participants, through principal component analysis, with oblique rotation and the Kaiser criterion. Findings - Four factors were retained: "Human resources development and Internal Processes", "Attractiveness/Openness", "Public service mission" and "Interpersonal relationships". The means factor scores only reveal statistical differences between the attractiveness/openness factor and the remaining three factors. A shared view was found in this study among the three groups of internal stakeholders: physicians, caregivers and administrative staff. Originality/value - The results of this study suggest that the HC performance concept should be expanded and performance measurement frameworks with a greater scope should be used. Interpersonal relationships, the human resources development and the public service are considered important dimensions for the performance measurement of the HC. Additionally, a consensual view regarding the most valued performance dimension could contribute to a beneficial and healthy working environment and improvements in HC performance.

Abstract
The focus of this paper is to elaborate collaborative business process monitoring within virtual factory (VF) environment in a smarter way. This process monitoring is tracked through visualisation over a user interface such as 'dashboard'. This research briefly provides all aspects of implementing process monitoring through the dashboard user interface and explains technical aspects of monitoring. The dashboard features state-of-the art business intelligence and provides data visualisation, user interfaces and means to support VF partners to execute collaborative processes. With advanced visualisations that produce quality graphics it offers a variety of information visualisations that brings the process data to life with clarity. This data visualisation provides critical operational matrices (e.g. KPIs) required to manage virtual factories. Key reporting outputs such as KPIs and day-to-day operational data can be used to monitor and empower partners' processes that help to drive collaborative decisions e VF broker or partners' also retain full flexibility to create, deploy and maintain their own dashboards using an easy to understand wizard-driven widget and an extensive array of data visualisation components such as gauges, charts, maps, etc. Various technical aspects of this dashboard user interface portal are elaborated within the scope of this research such as installation instructions, technical requirements for the users and developers, execution and usage aspects, limitations and future works. In addition to the dashboard user interface portal this research also investigates the VF life cycle and provides architectural framework for VF. The research work highlighted in this paper is conceptualised, developed, and validated within the scope of the European Commission NMP priority of the Seventh RTD Framework Programme for the ADVENTURE (ADaptive Virtual ENterprise ManufacTURing Environment) project.

Abstract
Manufacturing applications address business to business (B2B) with highly customised applications developed for specific requirements, offering highly specialised solution-oriented and service-based software components, systems, and digital tools that aim at a fast and accurate decision-making support system. The purpose of this paper is to describe the implementation of digital technologies for operations management using manufacturing or engineering apps (eApps), for product design and manufacturing processes. In particular, starting from the specific needs of two companies from mature European industries as automotive and food, this work depicts how this kind of solutions can support companies and improve their operations. In particular, related benefits and challenges faced for the full implementation of the developed tools are highlighted. Moreover a business model to exploit the manufacturing apps is also proposed. The business model proposed for the exploitation of the eApps supports the commercialisation of all the revenue streams offered by this rapidly growing sector taking into account the specific needs of the concerned stakeholders through a diversified value proposition.

Abstract
This paper presents a framework to support the full life-cycle of extended manufacturing enterprises, from creation to operation and dissolution phases. The deployment and operation of such enterprises can be compared with the concept of 'plug-and-play', as the internal processes and legacy systems of the companies involved are smoothly integrated within an overall business process designed, validated and executed according to a specific business opportunity. During the plug phase, the specific business requirements are elicited and integrated with the design of the extended business processes. On the other hand, in the play phase, those predefined processes are executed in order to run the extended enterprise successfully. The paper describes an application case regarding an engineer-to-order and one-of-a-kind engineering product. This scenario is common to a large number of technology-driven SMEs, and illustrates the value of the framework to exploit business opportunities that require a combination of skills and resources that do not exist in-house. The case shows how the platform addresses the two main challenges in the deployment of an extended enterprise. The first challenge is finding the right set of partners to address a new business opportunity and the design of the underlying collaborative processes. The second challenge is mostly technical, and focuses on the integration of the legacy systems of the partners participating in the network so that cooperation can take place quickly and seamlessly.

Abstract
Hybrid simulation is nowadays a valid alternative for studying complex manufacturing environments. Some challenges exist in this context, as the ambiguous use of terms and definitions in the literature; and the demanding skills required for developing hybrid models. A structured literature review provides an overview of the use of hybrid simulation in manufacturing business performance and its most important advantages and drawbacks. A classification scheme for the 51 analysed papers is presented, including interfaced, sequential, enrichment, and integrated taxonomies. (C) 2017 The Authors. Published by Elsevier B.V.