Abstract
Total evacuation time constitutes an important factor in the safety of any building. It is thus essential to devise an emergency evacuation plan, which will enable the safe evacuation of all the occupants in the shortest possible time. The main objective of this article was to examine and improve the evacuation process of a 4-star hotel located in the city of Porto, Portugal. To this end, one looked into 6 scenarios, by means of PathFinder simulation software, so as to determine the shortest total evacuation time and identify possible bottlenecks and congestion. The simulation model developed was tested to analyze the evacuation of 429 people from the hotel, based on the availability of the 3 accessible exit doors (central exit, side exit, spa exit) and elevators. Strategy 4 presented the shortest total evacuation time, with 536.0 s. Two other strategies which showed very similar times were 5 and 6, with 537.0 s and 537.5 s, respectively.

Abstract
Demand Driven Material Requirements Planning argues that production replenishment orders should be scheduled on the shop floor according to the buffers' on-hand inventory. However, the actual performance impact of this remains largely unknown. Using discrete event simulation, this study compares scheduling based on the on-hand inventory, with scheduling based on the inventory net flow position. Results of our study show that scheduling based on the former performs best, particularly when multiple production orders are simultaneously generated and progress independently on the shop floor. Our finds give hints that are important to both, industrial practice and software development for production planning and control.

Abstract
In everyday life, the production lines of companies are required to be flexible, rapidly adopting new processes and methods in order to ensure their competitiveness in the market. The main objective of this study was to analyze the impact of automation on a workstation at an industrial company which paints accessories. By means of simulation, one was able to identify several aspects that negatively affect the company’s overall capacity, namely reduced productivity and long cycle times. The digital tools developed through Visual Basic for Applications constituted the starting point for the automation of several repetitive and bureaucratic tasks which support decision-making, initiating the process of Digital Transformation at the organization. In economic terms, this improvement in the workplace can potentially reduce costs in the order of thousands of euros annually, in addition to increasing productivity thus improving the company’s general performance. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Abstract
The concept of Demand Responsive Transport (DRT) has been around for more than 40 years and is a promising mobility alternative when traditional public transport proves inadequate in terms of its effectiveness or efficiency, as is the case of low-density areas. DRT systems have a wide range of operational configurations, being highly adaptable to different contexts and environments. Therefore, the design of a DRT mobility solution can become a quite complex and challenging problem. To assist in the design of DRTs, this paper aims to present a comprehensive classification of DRT features and to identify some common design choices in different operational scenarios. The proposed classification is based on a review of reports from available literature and previous European DRT projects. In addition, an analysis of the most usual configurations for different purposes and scenarios is presented. In this research, the operational, demand, and administrative characteristics of DRTs are addressed. Demand aspects encompass features that directly influence trip demand, such as service areas, target passengers, and hours of operation. Operational features include characteristics that will affect daily operations as the type of stops, frequency of the operation, booking methodology, vehicle route, pick-up and drop-off locations, and the vehicle type used. Administrative characteristics address the relationship between consumers and the system, such as the purpose of the system, fares, visual identification of stops, and booking methods. Regarding the usual design choices, our survey shows that rural DRTs are primarily oriented to serve populations in need in low-density areas and to complement existing PT gaps, while urban DRTs are mainly viewed as a mobility alternative to fill existing PT gaps. Defining design patterns for peri-urban and multi-area DRTs presents challenges due to their transitional nature, thus combining attributes of both rural and urban systems.

Abstract
The telecommunications sector faces a major challenge of high customer churn. Despite this, there is still a lack of research that explores the switching intention for telecommunication services, particularly with bundle services that currently dominate the market. This study aims to provide insight into consumer behaviour regarding bundle telecommunication services by examining the factors that impact satisfaction and switching intention, both directly and indirectly. Eighteen hypotheses were defined based on the literature, and were tested through a quantitative study with 910 bundle service customers using structural equation modelling with Smart-PLS. The results show that internet and television services have the strongest indirect impact on switching intention, mediated by overall satisfaction and loyalty. Additionally, the results indicate that switching costs and barriers do not significantly affect switching intention, and surprisingly, perceived contractual lock-in positively influences switching intention. This study provides a comprehensive understanding of the customer experience with bundled telecommunications services and offers relevant insights for telecommunication managers to prevent customer loss to competitors.

Abstract
PurposeIn a society that encourages consumption, attributes such as exclusivity and social recognition are important in what is intended to be restricted to a certain exclusive segment. Luxury is something that is more desirable than necessary. This study develops and tests a model that analyses the brand loyalty-risk relationship in the luxury watch market.Design/methodology/approachTo test the proposed research model, a sample of 306 international consumers and enthusiasts of luxury brand watches was collected. The data were analysed using structural equation modelling.FindingsThe results show that perceived quality has a negative indirect influence on brand risk and brand trust has a strong direct negative effect on brand risk. However, the findings also show that in the luxury market, the greater the affection for the brand, the greater the risk perceived by consumers.Research limitations/implicationsThe study was conducted in a single market, luxury watches and the sample includes both enthusiasts and consumers of the luxury brands.Practical implicationsManagers should be aware of the double-edged role of brand affect on brand risk. The quality of a brand and the trust in its promise decrease the risk to the consumer.Originality/valueThis pioneering study is one of the first to approach an underexplored topic as is the case of the risk associated with a brand in the context of the luxury goods market. Moreover, it relies on an international sample composed of consumers from several countries.