Abstract
Raw materials are very important for the development of economies and also to assure quality of life. Due to our production and consumption patterns new challenges emerged. The consumption of raw materials is very high, what raises important issues such as the depletion of resources, instability of prices and markets, risk of rupture of supply and other environmental, economic and social impacts. The European Union as many other regions of the world are implementing some strategies to overcome this problem, being the most recent the circular economy package, which intends to maintain materials as long as possible in the economic cycle, avoiding the use of new resources. There is a list of critical raw materials for EU and in this work the methodology of pairwise comparison was applied to a set of those raw materials for determining the importance of each taking in consideration several factors, such import reliance, end of life, economic importance, etc. The main goal was to develop a method based on pairwise comparison in a case of European Union to define priorities for acting, enhancing the achievement of sustainable solutions. It was also performed a sensitivity analysis. It was possible to conclude that the top position for the majority of the several raw materials does not change with the weights. Tantalum, Tungsten, Baryte and Antimony are always in the top positions. (C) 2019 The Authors. Published by Elsevier B.V.

Abstract
Nowadays, Lean Manufacturing, Industry 4.0, and Sustainability are important concerns for the companies and in a general way for the society, principally, the influence of the two production philosophies, Lean Manufacturing and Industry 4.0, in the three main pillars of sustainability: economic, environmental, and social. According to the literature review done in this work, these relations are not well known and are dispersed by different sustainability's criteria. To address this gap, this research proposes a structural equation model, with six hypotheses, to quantitatively measure the effects of Lean Manufacturing and Industry 4.0, in Sustainability. To statistically validate such hypotheses, we collected 252 valid questionnaires from industrial companies of Iberian Peninsula (Portugal and Spain). Results show that: (1) it is not conclusive that Lean Manufacturing is correlated with any of the sustainability pillars; and (2) Industry 4.0 shows a strong correlation with the three sustainability pillars. These results can contribute as an important decision support for the industrial companies and its stakeholders, even because not all the results are in line with other opinions and studies.

Abstract
Nowadays, companies are facing a constant need to develop and increase coordination between operational functions to respond rapidly and accurately to customer requests. Linked with this need, an increasing number of practitioners are resorting to an established and integrated business management methodology, the Sales and Operations Planning (S&OP). The concept of S&OP has gained increased recognition over the years by several authors and companies. This project describes the S&OP implementation in Sogrape Vinhos (wines) S.A., a Portuguese wine producer and distributer. The company was confronted with low accuracy in the establishing the forecast demand plans, especially on a long-term horizon. In order to increase the demand plans accuracy, the company started a S&OP implementation program. This paper describes the company's current planning process, explains the S&OP's implementation model presenting the selected parameters adequate to the company's context, and finally, evaluate the expected outcomes of this project. Preliminary results from the S&OP implementation project at Sogrape indicate significant savings at the operational level and greater effectiveness in developing the company's demand plans. (C) 2019 The Authors. Published by Elsevier Ltd.

Abstract
This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing P a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes.

Abstract
Value analysis methodology uses a structured and methodical job plan contemplating several steps to ensure success in its application. This paper intends to perspective the potential of value analysis application, namely in the furniture industry. To draw conclusions of this potential a case study was developed at an IKEA factory in Portugal. To characterize the customer needs in a clear language and to quantify the value of a product (a bookcase) produced in this factory, a value analysis study was developed. Functional analysis is the most known and distinctive phase of value analysis and is, nowadays, an autonomous tool. With this functional analysis, the authors intend to describe the functions that the product performs, to provide a better knowledge of the product, to evaluate the degree of satisfaction of the product through its functional performance and to facilitate the search for alternative solutions. The results obtained allowed us to reach some important conclusions about the application of value analysis in this type of industry and can be an initial step I to promote the use of this tool in this kind of industry.

Abstract
Education is the most successful strategy for a country's growth and development. It is widely agreed that it is the most effective means that society possesses for dealing with the challenges of the future. Nevertheless, higher education has been confronted and needs, therefore, to redefine its historic role as the center of universal knowledge and understanding. This chapter analyzes the importance of internationalization on higher education institutions and enable us to better understand how they are changing as a consequence of the globalization process. Using the University of Aveiro as a case study, we will be studying what internationalization is in a higher education context and which rationales, approaches, and activities are associated with the internationalization process. Furthermore, the appropriateness of theories of internationalization specifically developed for business contexts will be portrayed at the end of the chapter.